At FL3XX, we solve the biggest problems in business aviation: how to save time in your daily workflow.
We do this with a global team of aviation enthusiasts, including aerospace engineers, aviation software designers, and platform developers supported by product, sales, and marketing specialists.
Our mission is to enable a world where anyone can fly anywhere on short notice by automating and optimizing the entire process, allowing quick and informed decisions.
Job Description
This is a remote position.
About FL3XX
FL3XX offers comprehensive SaaS solutions for the business aviation industry, covering trip quoting, flight scheduling, crew management, and customs submissions. We primarily serve Part 135 charter operators, Part 91 management operators, and corporate flight departments in the US, while expanding globally, including across the APAC region.
Role Overview
We are seeking a person to join our customer support team, handling support tickets and task/project management. This is an excellent prospect for aviation professionals interested in tech or experienced SaaS support specialists.
What You'll Do
Months 0-3:
- Learn about FL3XX software, features, and troubleshooting techniques.
- Understand the company's culture, processes, and responsibilities.
- Process support tickets, including participating in support rotations covering US and EU teams, weekends, holidays, and occasional late nights or early mornings.
- Document and reproduce user issues to support development.
Months 4-8:
- Grow as a support agent, including live video support for urgent issues.
- Take ownership of accounts, build relationships, resolve problems, and promote FL3XX adoption.
Month 9 and beyond:
- Increase support autonomy.
- Work on personal projects like AI workflows, chatbots, or user experience reports for the product team.
Requirements
We are looking for:
- Experience or passion in business aviation; confidence to learn new skills.
- Comfort with new technologies and quick software learning ability; startup experience is a plus.
- Support experience in software or SaaS environments.
- Structured approach to customer issues.
- Strong communication skills.
- Self-confidence, adaptability, and willingness to learn from mistakes.
- Excellent multitasking and project management skills.
- Well-organized with prioritization skills.
- Based in Australia.
What We Offer
- Remote work flexibility worldwide, with coverage of North American hours.
- Growth opportunities in the tech space within our support team.
- Chance to pursue personal projects and build a portfolio.
- Diverse international team.
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📌 Customer Support Representative - APAC
🏢 FL3XX
📍 Darwin