Casual Contact Centre Officers (APS2) Register, Client Engagement and Despatch Unit
* Location: Geelong, Victoria
* Several casual APS2 positions
* $33.86 per hour, plus 15.4% superannuation
The Australian Bureau of Statistics (ABS) has an exciting opportunity for people looking to gain experience in an office environment and/or are seeking a career change.
We are looking for enthusiastic candidates with customer service and/or administration experience to join our Client Engagement and Despatch Unit as an APS2 Contact Centre Officer in our Geelong, Victoria office.
These positions are casual ($33.86 per hour), with the opportunity to work 5 business days a week dependant on the available work. It is a requirement for all applicants to be available a minimum of 3 business days per week. Shifts are 7.25 hours in duration, Monday - Friday between 8.45am and 7:00pm during AEST and 8.45am and 8:00pm during AEDT.
About the roles
* Provide frontline support to ABS data providers by answering inbound calls, answering general questions, provide information and assistance with data collections.
* Assist with data collection by calling data providers to follow-up on outstanding statistical collection/s.
* Maintain and improve provider's experience by adhering to standard guidelines and procedures.
* Adhere and uphold APS Values, obligations and perform duties in accordance with the Census & Statistics Act, and adhere to strict confidentiality agreements in accordance with Australian Government policy and legislation (Privacy Act 1988).
What we are looking for (selection criteria)
* Strong verbal communication and phone skills.
* Professionalism.
* Multi-tasking.
What we offer
* Competitive hourly rate and superannuation.
* Supportive and friendly team environment.
* Flexible working hours and work-life balance including the potential of working from home.
* Comprehensive initial training with ongoing coaching and career development.
Eligibility and further information
To apply for this opportunity, you must be an Australian Citizen and be able to work a minimum of three, 7.25 hour shifts a week.
The contract lengths offered will vary depending on the business area's needs. The first induction date is Tuesday 26th March 2024.
Note: This register will be used to fill immediate vacancies and future positions as they arise. You will only be contacted if your application is being considered for a position.
How to apply:
* Start your application by clicking the "Begin" button.
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