E-commerce ExecutiveLox & Chain is a global, design-led jewellery brand with a highly engaged community and strong international growth trajectory. We're in a focused scale phase and looking for an E-commerce Executive to own the performance and execution layer of our online business.This is a rare opportunity to step into a high-ownership role at a brand that's already working -- with real revenue, real customers, and real momentum. You'll be working with a team that's equally obsessed with what the data is saying and what to do about it. You'll have the infrastructure to move fast and the trust to make decisions.This is not a support role. You'll own outcomes.What you'll ownPerformance & analyticsWeekly ecommerce reporting by country, built from Shopify and GA4Conversion rate, AOV, repeat purchase, revenue by market, and top SKU performanceHeatmap and session data (Hotjar, Microsoft Clarity) translated into clear prioritiesSpotting trends and risks before they become problems -- and acting on themSite execution & project managementEnd-to-end project management of Shopify improvements, CRO tests, PDP updates, and collection launchesKeeping campaigns and drops live accurately and on timeHolding timelines and owners across creative, ops, and devUX & CROIdentifying and prioritising friction across the funnel -- sizing, engraving, gifting, shipping, returnsRunning structured A/B tests and seeing them through to implementationWorking with creative and dev to ship improvements, not just flag themLifecycle & retentionOwning email and SMS performance in Klaviyo -- flows, segmentation, send cadence, and list healthKeeping lifecycle activity aligned with stock availability and key trading momentsExecution focus, not copywriting or designCross-functionalClose coordination with Operations on stock, launches, and demand planningPartnering with Paid Media to ensure landing pages are doing their jobReducing founder involvement in day-to-day ecommerce by building clear, reliable ownershipWhat we're looking for4-7 years in ecommerce, digital operations, or online retailStrong hands-on Shopify experience -- collections, PDPs, metafields, basic theme navigationKlaviyo proficiency across flows and campaignsComfort with heatmap and analytics tools to diagnose what's actually happening on siteYou're not just comfortable with data -- you're driven by it. You know what good looks like in a Shopify dashboard, you notice when something's off, and you don't wait to be askedSomeone who closes the loop -- not just flags issues but follows them throughSharp, organised, and reliable in a fast-moving environmentHybrid role availableWhy Lox & ChainA brand with genuine momentum -- growing internationally, with a loyal customer base and a product people loveReal ownership from day one -- not a role where you wait for sign-off on everythingA small, high-trust team where your work is visible and your impact is directByron Bay based, with a creative and operational team that moves fast and takes the work seriouslyThe chance to build and shape the ecommerce function at a brand that's still early enough for you to leave a markTo apply, send your CV and cover letter to or apply via Seek.