About Us
SA based IT company experiencing significant growth. Fun and collaborative team environment committed to ongoing development. Technical-led company rather than sales-based approach. Strong focus on culture. An ethical company with flexibility and autonomy.
Position Overview
We are seeking a Senior Network and Security Engineer to join our dynamic team. This role involves delivering high-quality technical solutions, maintaining customer relationships, and providing mentorship to technical staff. The position is full‐time, permanent, and initially based at our Head Office in North Plympton with opportunities for remote work and on‐site client visits. You will work side by side with our Operations Manager to deliver impeccable technical solutions to our clients.
Key Responsibilities
* Build and maintain strong customer relationships by understanding and exceeding their needs.
* Deliver top‐notch technical solutions and services to customers.
* Seek opportunities for improvement within customer environments.
* Resolve technical issues with persistence and thoroughness.
* Provide support to customers, ensuring SLA targets are met.
* Maintain ownership of incidents and escalations at client sites.
* Adhere to billable target KPIs or escape as necessary.
* Assist the sales team in managing the client base effectively.
* Identify areas for service delivery and project management improvement.
* Create and maintain documentation in accordance with Hastwell standards.
* Maintain customer environments in alignment with Managed Services agreements.
* Support the Service Desk function and mentor junior staff.
* Provide 24x7 on‐call services as per the roster.
* Stay updated on customer technical environments and industry trends.
* Adhere to internal standards, including the ITIL framework.
* Assist in designing, scoping, and quoting for projects.
* Maintain accurate records of work, including timesheets and ITSM tickets.
* Plan, coordinate, and implement network changes and life‐cycle management activities.
* Enhance the performance of existing systems.
* Collaborate on Service Improvement Plans and other efficiency initiatives.
Are you the ideal candidate?
Our values come first! At Hastwell, we believe in putting forward the right people, doing the right things for the right reasons the first time. We support our people and our customers by building long‐term genuine relationships. We believe in taking the time and training to develop expert specialist skillsets that empower us to deliver high‐quality solutions to customers that stand the test of time. We swim upstream, challenging the status quo to ensure that we continually learn and improve while ensuring that customers are provided with the best possible solutions for them.
If this sounds like your personal values, then you're the person we're looking for.
Certifications and Experience
* Fortinet – NSE4 → NSE7
* Cisco/Meraki – CCNA, CCNP, CCIE, CCSP
* HPE Aruba – ACSP, ACMP
* F5 – F5‐CTS, F5‐CSE
Desired Traits
* Passion for mentoring and guidance
* Passion for technology
* Passion for learning
* A desire to serve others
Join Our Team
If you are passionate about technology, mentoring, and delivering exceptional solutions, we invite you to apply for the Senior Systems Engineer position at Hastwell. Join us in shaping the future of technical excellence and customer satisfaction. Apply now, below.
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