Dymocks Retail is a nationally recognised multi-channel retail brand with over 40 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery. Job Description We are looking for energetic and enthusiastic individuals to assist the Online and Warehouse Order fulfillment team during our most influential time of year. This role is for a Christmas Casual with an anticipated start date of September/October. This will be fixed term with potential for extension. As a Customer Service/Warehouse Assistant you will be assisting the team in the daily operations of customer service, warehouse ticketing and online fulfillment of orders. You will be involved in different set tasks including: Order fulfillment (Ticketing, pick, pack and dispatch) - ensuring customer orders are fulfilled in a timely manner, meeting our service level agreements with our customers. Communication with customers (Customer Service – email and phone) Desired Skills and Experience About the successful applicant: Team player The ability to work both individually and with a team is essential Passionate about meeting customer needs and provide the best levels of service to every customer High level written and verbal communication skills Able to work quickly and accurately with high attention to detail Ability to lift up to 15kgs Retail experience not essential, but would be an advantage You will be required have complete availability, 7 days a week during November and December. If you have the drive, passion and willingness to achieve instrumental results, then apply now! Privacy By applying for employment with Dymocks you consent to the collection and use of your personal information for the purpose of assessing your suitability for employment. Any personal information collected from you will be dealt with in accordance with Dymocks' privacy policy which is accessible at: https://dymockshelp.zendesk.com/hc/en-us/articles/900002864143-Privacy-Policy To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Dymocks or any of our employees. We are not responsible for any fees associated with unsolicited resumes.