Call Centre - Service Desk Officer
What is in it for you?
- Contractual role - 12 months with possible extension
- Location – Adelaide, AUS
- On-the-job training and professional development
- Friendly and supportive team environment
- Opportunities for growth and career advancement
What we need from you?
- Previous experience in a high-volume call centre, help desk, or service desk environment is preferred.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and multitasking abilities.
- Certificate III in Information Technology or equivalent qualification, or recent graduate in IT or related field
We are seeking a dedicated and customer-focused Call Centre Service Desk Representative to support our clients with first-line technical assistance and service-related queries. This role is ideal for professionals with experience in a call center or service desk environment, looking to play a key role in delivering high-quality support across IT and business services.
Why/About Our Client?
Our client is one of the largest public service agencies and it runs programs on clinical governance, safety, and quality, ensuring services meet national and state standards.
What you’ll do:
You will act as the first point of contact for users, providing productive, friendly, and knowledgeable support—ensuring each interaction is resolved promptly or escalated appropriately.
- Deliver responsive, customer-focused ICT support aligned with Digital Health SA policies and SLAs.
- Manage incidents and service requests via phone, email, and ticketing systems.
- Provide first-level support for hardware, software, and network issues.
- Escalate complex technical problems to relevant support teams.
- Maintain accurate records and contribute to service desk improvements.
- Proven experience in ICT support or service desk environments.
- Strong communication, customer service, and confidentiality handling skills.
- Knowledge of ITIL practices and service management tools.
- Able to thrive in a fast-paced, healthcare-focused ICT setting.
How to Apply:
Talented, committed, can-do individuals have always been the cornerstone of this dynamic organization. If you have what it takes to thrive in this role and want to know more, please reach out to shivali.badlia@akkodisgroup.com or call +61 280 283 182.
Why Join Akkodis?
- Weekly Pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Associate gatherings events
- AKKODIS SME meet ups/information sessions
- EAP Support Program
- Dedicated Account Management support team
Privacy Statement:
Due to privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Clicking the "Apply for this job" button below will direct you to our Online Centre, where you can review and agree to our Privacy and Consent statements before your details are formally lodged and processed.
Akkodis is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workforce and encourage applications from candidates of all backgrounds.
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