Overview
Help launch one of Sydney's most exciting new retail stores. POP MART is a global pop‐culture and designer toy brand, with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue expanding across Australia, we're opening a brand‐new store in Bondi Junction (mid‐May 2026) — and we're looking for an energetic, people‐focused Assistant Store Manager to help bring it to life. If you love fast‐paced retail, building strong teams, and delivering standout customer experiences, this is your chance to join a global brand at a very exciting moment.
Why You'll Love This Role
* Be part of a brand‐new store opening — help build the team and culture from day one
* Work with a brand customers absolutely love
* Weekly new product drops keep things fast, fun and fresh
* Clear career progression into Store Manager roles as we continue expanding
* A supportive Ops + HR team to help you shine in your role
* A workplace that is truly vibrant, creative and unlike anything else in retail
What You'll Do
As the Assistant Store Manager, you'll be the Store Manager's right hand — leading daily operations and driving people capability:
Lead & Support the Team
* Coach and inspire a diverse team to deliver incredible customer experiences
* Provide ongoing feedback, performance support and daily motivation
* Assist with recruiting and onboarding high‐energy team members
* Support the Store Manager to meet and exceed sales targets
* Translate KPIs into actionable coaching moments
* Help keep the team focused, confident and sales‐ready
Keep the Store Running Smoothly
* Manage rosters and labour within store budgets
* Maintain high visual merchandising and stock presentation standards
* Oversee high‐volume deliveries, replenishment and stock accuracy
* Resolve escalated customer issues with professionalism
* Uphold compliance, health & safety, and loss‐prevention procedures
Represent the POP MART Brand
* Deliver exceptional service and bring the brand to life on the shop floor
* Help run new‐release events, activations and peak trade periods
* Foster strong engagement with our enthusiastic collector community
Qualifications
* 2+ years' experience as an Assistant Store Manager, Supervisor or 2IC
* Experience leading teams of 10–20 in fast‐paced, high‐volume retail
* A hands‐on coach who loves developing people
* Strong commercial understanding — confident with KPIs and sales drivers
* High standards in VM, store presentation and operational execution
* A positive, proactive leader who inspires confidence in others
* Passion for pop culture, designer toys, collectibles or lifestyle retail
* Huge career growth with 4–5 new stores opening yearly across ANZ
* Job stability with a global brand and loyal fanbase
* Monthly product incentives (after probation)
* Performance incentives for hitting store KPIs
* Weekly new product releases — always something fresh
* A vibrant, creative environment where every day feels like launch day
How to Apply
To apply, please submit:
* Your resume (with month/year dates)
* A tailored cover letter explaining why you're excited about POP MART + this role. Who is your favourite character and why? What has been your greatest achievement as a retail leader?
Want to really stand out?
* Visit one of our stores and complete a mini mystery shop.
* Bring your observations and a 90‐day plan to your interview — we love initiative!
You must have full, permanent Australian working rights.
Due to the high volume of applications received, and to ensure a fair hiring process, we require all candidates to submit their applications or expression of interest directly through the job advertisement. Each application will be subject to our standard recruitment process, including assessment against our role criteria. Applications via direct LinkedIn messages to our Hiring Managers will not be accepted.
We appreciate your interest a career with Pop Mart and encourage you to explore all of our job postings across Seek for a potential match.
Agencies: thank you for thinking of us. However, we are not currently engaging third-party recruitment services.
#J-18808-Ljbffr