Service Manager - Trade Credit & Surety page is loaded
Service Manager - Trade Credit & Surety
Apply locations AUS - VIC - Melbourne time type Full time posted on Posted Yesterday time left to apply End Date: August 23, 2025 (9 days left to apply) job requisition id 342620
Primary Details
Time Type: Full timeWorker Type: Employee
* Location: Melbourne
* Permanent, full-time role
* Hybrid role
The opportunity
This is an exciting next step for someone who thrives on technical challenge, wants to break into or grow within the insurance industry, and enjoys leading from the front. This leadership role is accountable for the daily operations of the Trade Credit & Surety claims team, offering guidance to the team on claims management, policy adherence, and maintaining high-quality standards. Managing a team of 10 claims assessors, credit risk managers and debt recovery specialists, the leader will be managing for performance, coaching and mentoring, and providing technical guidance on complex and high-value claims to ensure effective team performance.
Your new role
* Initiate new ideas and concepts to support business plan development.
* Supervise the management and settlement of all claims with the team by overseeing portfolio workflows, ensuring timely, accurate processing of claims and maintaining service excellence across the team.
* Drive operational improvements by identifying process gaps and implementing changes to enhance efficiency and reduce risk.
* Coach and support a team of 10 claims assessors, credit risk managers and debt recovery specialists, setting clear expectations and leading with a "player-coach" mindset.
* Collaborate cross-functionally with underwriting, risk, and finance teams to align strategy and support business objectives.
* Promote innovation by challenging the status quo, embracing technology, and contributing to a more modern, agile claims function.
* Support succession planning and capability growth, mentoring junior team members and helping build future leadership within the function.
About you
We're looking for someone who's not only confident in their technical abilities but who brings maturity, sound judgment, and a collaborative approach to leadership.
To succeed in this role, you'll likely bring:
* Significant experience in the insurance industry with general insurance knowledge, project and/or process management experience.
* Relevant working experience in a supervisory role, leading teams and proven capability to perform job requirements.
* Experience in the Trade Credit and Surety class of insurance would be advantageous.
* Experience in a specialist class of insurance would be advantageous.
* Customer service and end-to-end interaction management experience.
* Strong experience in credit risk, debt recovery, insolvency, or banking services
* Excellent stakeholder management and communication skills
* Resilient, adaptable and courageous leadership approach.
* Open minded approach to performance coaching and continuous improvement.
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
* 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
* Life Leave, supporting the life events we all experience, leaving your annual leave for rest
* 18 weeks' gender-equal flexible leave for all new parents, including paid supe
* Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
* A range of discounts on insurance products, car hire, hotels, goods and services
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
* 2023 Most Inclusive Workplace at theAustralian HR Institute (AHRI) Awards
* 2021 LinkedIn Top Employer & HRD Employer of Choice
* 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
* Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
* Family Friendly Workplace accredited employer since 2021
Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Adaptability, Business Process Improvements, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Managing performance, Regulatory Compliance, Risk Management, Team DevelopmentApplication Close Date: 22/08/2025 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
About Us
We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.
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