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In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues for customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.
Role Title: Customer Service Representative
Hours: Monday – Friday, Full Time Permanent
Essential Skills & Qualifications
* Previous customer service or industry experience preferred, but not essential
* Adept at navigating computer systems to manage customer interactions and records
* Ability to analyse situations and think critically to find solutions to customer issues
* Excellent verbal and written communication skills
* Ability to remain composed in a fast-paced work environment and under pressure
Duties & Responsibilities
* Resolve customer issues and concerns efficiently
* Learn and stay up-to-date with our products and services, using this knowledge to enhance customer experience
* Assist customers with accurate and timely order placement, tracking, and processing
* Foster strong and positive relationships with customers to encourage loyalty and repeat business
* Provide excellent customer service over the phone and email, making a great first impression in every case
* Employee discounts on Aidacare health equipment products and services
* Quarterly incentive scheme
* Employee Assistance Program to support mental wellness
* Benefits package includes discounts for retail, insurance, gym, and more
* Comprehensive training program to equip you with the necessary skills and knowledge
How to apply
Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!
About the company
Aidacare is one of the leading players in the Healthcare Equipment Industry, committed to excellence, innovation, and customer satisfaction. With 1,300 staff and over 90 locations across Australia, we serve various sectors including hospitals, aged care, and community care.
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Aidacare has been assisting Australians since 1987 in healthcare sectors such as hospitals, aged care, and community care. The name "Aida" means "helper" in Latin, and the acronym AIDA stands for Attention, Interest, Desire & Action, reflecting our customer service approach.
Our focus on product quality and ongoing support has established Aidacare & Aspire as trusted brands throughout Australia, often on government healthcare contracts and private organizations.
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