Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Overview
Are you an experienced Case Manager looking to broaden your skillset or take the next step in your career? As our team continues to grow, we are looking for experienced Case Managers to join us on our exciting journey.
This is a career defining role, which includes an innovative service model that is truly unique to the market and our service offerings to injured workers and clients alike. We want YOU to bring your authentic self, and be a part of it all!
This role will be a hybrid position (2 days a week in office) in our Sydney or Parramatta offices close to public transport. Be part of our growth journey as we embed a positive and collaborative culture and continue to expand our team.
How you'll make an impact
What you'll be doing:
* Advising and providing case management support across a range of rehabilitation cases (between 50-65) at various stages of their return to work journey;
* Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties;
* Supporting the physical and psychological needs of our injured workers through the provision of services within our additional mental health, technical and rehabilitation support hubs;
* Contributing to excellent return to work outcomes and lead the end‐to‐end claims management life cycle;
* Coaching and mentoring case managers and collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.
About you
* You'll have previous experience in case management within a Workers Compensation setting.
* A customer focused approach with the ability to build trust and rapport and can demonstrate a true passion to help people.
* A team player who enjoys collaboration with the ability to coach and mentor others.
* Exceptional time management and organisational skills;
* Highly developed communication skills, with the ability to engage at all levels of organisation;
* Tertiary qualifications or experience in Allied Health or qualifications in injury rehabilitation desirable; would be highly regarded, but not mandatory.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
* 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
* Novated Leasing opportunities
* Two paid volunteer days annually
* Health Insurance Discounts with our Group Insurance Plan
* Employee Stock Purchase Program
* Paid parental leave
Other benefits include:
* Flexible and hybrid work arrangements
* Mental Health and Wellbeing Support for yourself and immediate family members
* Employee Recognition Awards and Service Milestone Recognitions
* Peer Support Program
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