The Role
Responsibilities include:
People
1. Provide training, guidance, development and support in all duties. Particular emphasis on safety, customer service, driving, guiding and company policy and procedures.
2. Conduct On-road Appraisals, provide feedback and where necessary participate in counselling.
3. Commentary delivery on and off the vehicles, engaging with guests, teamwork
Driver Guides
4. Commentary, guest engagement and teamwork
5. Customer service
6. All facets of operating and maintaining fleet vehicles including providing training and feedback on mechanical requirements,. fan belt and tyre change.
7. Ensure the Company’s high vehicle presentation standards are maintained by all drivers under guidance.
8. Ensure that all legislative requirements in relation to the driving of vehicles, including traffic regulations, occupational health and safety requirements are complied with.
9. Report any problems, defects, and any other relevant information to Management.
Local Guides
10. Commentary, guest engagement and teamwork
11. Customer service
12. Leading walks
13. Personal and guests' safety
14. Table service for Sunset Drinks and BBQ
Sunset Drinks & BBQ Team
15. All facets of operating and maintaining Sunset Drinks guests, staff and operations as well as fleet vehicles
About you
To be successful for this role candidates should display the following:
16. Ability to prioritise and manage multiple tasks, work well under pressure and meet deadlines
17. Self-motivated
18. Well-developed conflict resolution and negotiation skills
19. Ability to analyse the root cause of customer service issues and to suggest improved processes.
20. A team player with the ability to work unsupervised
21. Possesses tact, diplomacy and an understanding of business confidentiality
22. Actively practices team work
23. Client relationship building
24. Excellent research skills
25. Demonstrates flexibility
26. Ability to work under pressure
27. Strong quality service attitude and approach
28. Projects enthusiasm and motivation
29. Develops organisational capability
30. Responsive to organisational and team needs