Our Client Fulfilment team is an integral part of Macquarie's Commodities and Global Markets (CGM) division, dedicated to delivering exceptional service to a diverse global client base. From trading commodities and engaging in fixed income and currencies to futures and asset finance, the team ensures every client benefits from seamless onboarding, account management, and ongoing support. Our Client Fulfilment team plays a vital role in building and maintaining trusted client relationships while collaborating with compliance, risk management, and other specialist teams to ensure our processes are robust, efficient, and always client focused.
This role will require 4 days per week in our office location.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone – no matter what role – contributes ideas and drives outcomes.
What role will you play?
You will report directly to the Product Lead for Client Onboarding, who owns the strategic vision of our client onboarding platform. As a Product Analyst within the Client Fulfilment team, you will be at the forefront of designing, building, and delivering a scalable, innovative, and client‐centric onboarding platform that supports our growth across multiple lines of business and global markets. You will work closely with the Product Lead to leverage the latest technology, manage competing priorities, and unlock business value. Collaboration will be key as you engage with stakeholders across CGM business divisions, Technology, Financial Crime Risk, Client Services, and external vendors to deliver a best‐in‐class onboarding solution.
What You Offer
* 5+ years of experience in client onboarding, client lifecycle management, product ownership, or related fields
* Strong understanding of institutional client onboarding processes, including new client, refresh, and lifecycle events
* Strategic mindset to align product development with business goals and stakeholder requirements
* Experience defining and prioritising product backlogs, user stories and acceptance criteria
* Interest in emerging technologies such as agentic AI and digital workflow automation, and how they can improve onboarding efficiency, control strength and client experience
* Proven ability to work with diverse stakeholders, understand their needs, and influence decision‐making
* Collaborative and team‐oriented approach, while also being able to work independently to design and deliver solutions
* Results‐driven attitude, with a focus on delivering outcomes and achieving business goals
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
What We Offer
Benefits
* 1 wellbeing leave day per year
* Up to 5 additional service bonus leave days per year
* Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non‐primary caregivers
* 2 days of paid volunteer leave and donation matching
* Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
* Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
* Access to a wide range of salary packaging options
* Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
* Hybrid and flexible working arrangements, dependent on role
* Reimbursement for work from home equipment
About Commodities and Global Markets
Commodities and Global Markets is a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to its diverse client base across Commodities, Financial Markets and Asset Finance.
Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio‐economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.
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