Job Info Location: MOOREBANK, NSW Salary: Above Award Job Type: Permanent position | Full time position Job Description FULL TIME 38 HOURS PER WEEK MINIMUM 4 WEEKS ANNUAL LEAVE SALARY PLUS SUPER $75K PA - $85K PA CREAM & SUGAR PTY LTD trading as Catering HQ Brighton Lakes is looking for a full time Retail Manager (General) / Restaurant Manager. Tucked into the Brighton Lakes Recreation & Golf Club in Moorebank, the Pavilion Restaurant (and associated Sweet Spot café) offers a relaxed yet refined dining experience with sweeping views over the lush golf course and lake. Operated by Catering HQ, the venue features a large balcony that captures the picturesque greens, ideal for lunch, dinner, or casual dine-in with friends. The menu leans contemporary Australian, with a mix of café-style options in the Sweet Spot (think market fish, croque-monsieurs, etc.) and more substantial dining in the Pavilion, including shared plates, set menus, buffets, and casual à la carte choices. The Pavilion is open seven days, with lunch and dinner hours, and offers function-friendly spaces with great natural light and views, making it a destination for family meals, casual meetings or events. To be considered for the role you need to have a relevant industry qualification and at least 1-2 years' experience in a similar position. SKILLS & EXPERIENCE Manages the daily operations of retail establishments Manages and supervises staff, including hiring, rostering, training and performance evaluation Develops and implements policies and procedures to ensure efficient and effective operations Monitors and analyses sales and financial data Manages retail establishment finances, including budgeting and financial reporting Develops and maintains relationships with suppliers, and negotiates contracts and pricing Implements marketing and promotional activities to attract and retain customers Resolves customer complaints and ensures high levels of customer satisfaction Arranging the purchasing and pricing of goods according to budget Ensuring dining facilities comply with health regulations and are clean functional and of suitable appearance Conferring with customers to assess their satisfaction with meals and service Service recovery Creating service standard templates and standard operating procedures Controlling, selecting, training and supervising staff Taking reservations Meet, great and seat guests Assist in taking orders Assist with staff hiring and training Assist with planning menus and special dietary requirements for guests Discuss customer requirements with the culinary team. Determining product mix, stock levels and service standards Formulating and implementing purchasing and marketing policies, and setting prices Promoting and advertising the establishment's goods and services Selling goods and services to customers and advising them on product use Maintaining records of stock levels and financial transactions Undertaking budgeting for the establishment Ensuring compliance with occupational health and safety regulations. YOU MUST BE Available nights, weekends and school holidays. Flexible Positive with a can-do attitude Willing to join our team and be part of something great! If you have a passion for creating memorable moments in the hospitality industry and this sounds like you, please apply below.