About the Job Opportunity
This senior leadership position involves overseeing credit operations nationwide, with a focus on ensuring alignment with strategic objectives.
The ideal candidate will have extensive experience in insurance, underwriting, or credit operations within complex organisations.
* Relationship management skills are required to ensure effective partnerships with internal and external stakeholders.
* Strong communication and collaboration skills are necessary for achieving collection KPIs across teams.
* We are seeking someone to develop and implement plans that enhance staff engagement, prioritise customer care, and maintain control over operational expenses.
* Debt collection and reconciliation processes need to be facilitated to meet service level guidelines.
* Business improvement opportunities should be identified, and the Credit Operations structure refined to ensure cost control and wise investment.
This role offers the chance to work on various projects and contribute to the development of new strategies.
We foster a culture of innovation and teamwork, where employees feel empowered to share their ideas and take ownership of their work.