Customer Experience Specialist
We are seeking a Customer Experience Specialist to visit retail outlets and gather insights on store presentation, service, and overall customer experience.
This role involves observing interactions between customers and sales associates, taking note of the environment and services offered, and providing detailed feedback through online surveys.
The ideal candidate will possess excellent observational skills, strong communication abilities, and reliable access to the internet.
* Responsibilities:
* Visit retail locations to assess store presentation, customer service, and selling techniques
* Observe and record customer interactions, taking note of strengths and areas for improvement
* Complete online surveys detailing your observations and experiences
* Requirements:
* Detailed observation skills and ability to provide insightful feedback
* Effective communication skills and ability to articulate findings
* Reliable internet access for completing online surveys
Becoming a Customer Experience Specialist offers a unique opportunity to influence positive change in our retail partners' businesses. By combining attention to detail with effective communication, you can make a meaningful impact on the customer experience.