At Feros Care, we're passionate about harnessing technology to help people live safely, confidently, and independently in their own homes. Our
LifeLink
team delivers innovative assistive technology solutions that empower older Australians to stay connected and maintain independence with confidence.
We're looking for a
LifeLink Operations Officer
who thrives in a fast-paced environment, loves solving technical challenges, and is committed to putting people first. This position is a
permanent part-time
role, working 4 days a week from our beautiful Coolangatta office.
Why Join Feros Care?
* Non-for-profit Salary Packaging (up to the value of $15,900 per annum tax free) and Meal and Entertainment Packaging (up to the value of $2,650 per annum tax free)
* Extensive training, development, and career opportunities (we will support you to complete additional relevant qualifications and certificates)
* Employee Benefit Discount Program "Reward Gateway" (saving you up to $4,000 per annum across hundreds of retailers)
* Private Health Insurance Discount (Medibank)
* Employee Referral Program
* Employee Assistance Program (EAP)
* 9 weeks paid parental leave for eligible employees
What You'll Do
* Apply your expertise across assistive technologies, medical devices, and HealthTech products to deliver exceptional client outcomes.
* Configure assistive technology hardware and resolve technical issues efficiently.
* Provide hands-on technical support, including phone assistance and on-call mobile support.
* Diagnose and troubleshoot equipment faults using operating system software and diagnostic tools.
* Program health tracking and monitoring devices for client dispatch.
* Manage purchasing operations, inventory control, and shipping logistics for assistive technology.
* Collaborate with care management and clinical teams to understand client needs and provide tailored solutions.
What We're Looking For
* Exceptional customer service and interpersonal skills, with a genuine passion for helping people.
* Solid technical knowledge of assistive technologies, HealthTech products, and a strong aptitude for troubleshooting and problem-solving.
* Proven experience in Telecare, Telehealth, or HealthTech operations, with a track record of delivering reliable solutions.
* Recognised qualification or equivalent industry experience in a technical trade or related field.
* Familiarity with health or aged care environments and an understanding of client needs in these settings.
We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.
If you would like to discuss accessibility requirements, preferred communication methods or other possibilities please contact When successful, you will be required to undertake a national police check and provide evidence of your right to work in Australia.
Ready to make a real impact? Apply today and join us in bringing technology and care together to help people live happier, healthier, and better-connected lives