Operations Administrator Job Description
This role involves overseeing and coordinating nationwide maintenance operations for clients.
Key Responsibilities
* Effective end-to-end management of work orders to meet customer expectations and performance metrics.
* Allocation of tasks to local Trades and Service Delivery Partners.
* Manage incoming calls and communications accordingly.
* Bilateral relationships with regular contractors and Modus technicians.
* Timely response to priority maintenance requests and coordination.
* Customer service excellence.
* Adherence to safety protocols and escalation procedures.
Skill Requirements
* Fast-paced environment proficiency, efficiently handling high volumes of calls and service requests.
* Strong communication and interpersonal skills to convey complex information effectively.
* Vocal and written communication expertise.
* Strategic customer service ethic and focus.
* Problem-solving and technical abilities.
* Meticulous attention to detail and accuracy.
* Relationship building and stakeholder service needs management.