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About Our Client
Our client is a government department recognised for its commitment to providing high-quality customer support and operational excellence.
- Competitive Salary
- Temporary Position
About Our Client
Our client is a government department recognised for its commitment to providing high-quality customer support and operational excellence.
Job Description
- Handle inbound and outbound customer calls in a skilled and courteous manner.
- Respond to customer inquiries and provide accurate information and solutions.
- Escalate complex or unresolved issues to the appropriate team or department.
- Maintain detailed and accurate records of customer interactions and follow-up actions.
- Meet performance metrics, including call handling times and customer satisfaction scores.
- Assist in identifying areas for process improvement within the contact centre operations.
- Collaborate with team members and other departments to resolve customer concerns effectively.
- Ensure compliance with company policies, procedures, and confidentiality standards.
The Successful Applicant
- Previous experience in a customer service or contact centre role.
- Strong communication and active listening skills.
- The ability to manage multiple tasks and prioritise effectively in a rapid-paced environment.
- Proficiency in using customer relationship management (CRM) softwares.
- A problem-solving mindset and a focus on delivering positive outcomes for customers.
- Attention to detail and accuracy in data entry and record-keeping.
- Flexibility to adapt to changing workflows and organisational needs.
What's on Offer
- Hourly pay rate of $34.59 + Super.
- An opportunity to gain valuable experience in a temporary position.
- Supportive and collaborative work environment.
Contact: Emily Stockdale
Quote job ref: JN-
Seniority level
- Seniority level
Entry level
Employment type
- Employment type
Temporary
Job function
- Job function
Other
- Industries
Civic and Social Organizations, Public Policy Offices, and Individual and Family Services
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📌 Contact Centre Operator
🏢 Michael Page
📍 Gosford