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About Our Client
Our client is a government department recognised for its commitment to providing high-quality customer support and operational excellence.
* Competitive Salary
* Temporary Position
About Our Client
Our client is a government department recognised for its commitment to providing high-quality customer support and operational excellence.
Job Description
* Handle inbound and outbound customer calls in a professional and courteous manner.
* Respond to customer inquiries and provide accurate information and solutions.
* Escalate complex or unresolved issues to the appropriate team or department.
* Maintain detailed and accurate records of customer interactions and follow-up actions.
* Meet performance metrics, including call handling times and customer satisfaction scores.
* Assist in identifying areas for process improvement within the contact centre operations.
* Collaborate with team members and other departments to resolve customer concerns effectively.
* Ensure compliance with company policies, procedures, and confidentiality standards.
The Successful Applicant
* Previous experience in a customer service or contact centre role.
* Strong communication and active listening skills.
* The ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
* Proficiency in using customer relationship management (CRM) softwares.
* A problem-solving mindset and a focus on delivering positive outcomes for customers.
* Attention to detail and accuracy in data entry and record-keeping.
* Flexibility to adapt to changing workflows and organisational needs.
What's on Offer
* Hourly pay rate of $34.59 + Super.
* An opportunity to gain valuable experience in a temporary position.
* Supportive and collaborative work environment.
Contact: Emily Stockdale
Quote job ref: JN-062025-6774691
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Temporary
Job function
* Job function
Other
* Industries
Civic and Social Organizations, Public Policy Offices, and Individual and Family Services
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