Service Delivery Manager – Occupational Therapy
YesAbility is a leader in providing high-quality, person-centred therapy and disability services across Western Australia. We empower local communities and invest in our people to deliver meaningful outcomes for our clients.
The Opportunity
We are seeking an experienced Service Delivery Manager to oversee our Occupational Therapy division. You'll play a pivotal role in clinical leadership, quality assurance, and team development—ensuring best practice service delivery and compliance with NDIS and sector standards.
This position will work across our Osborne Park and Canning Vale office.
Key Responsibilities
* Lead, supervise, and support a team of Occupational Therapists across metropolitan and regional hubs
* Oversee planning, coordination, and evaluation of OT programs
* Ensure services meet clinical, funding, and organizational standards (NDIS)
* Maintain compliance with legislative, accreditation, and safety standards
* Implement risk mitigation strategies and manage incident reporting
* Engage with clients, families, and external partners to foster strong relationships
* Allocate caseloads, monitor productivity, and oversee divisional resources and KPI attainment
* Drive service innovation and quality improvement initiatives
* Provide operational and strategic reports to executive leadership
About You
* Tertiary qualification in Occupational Therapy (essential)
* Minimum 2+ years' experience as an Occupational Therapist, including team leadership or supervision
* Strong understanding of NDIS, and disability service frameworks
* Demonstrated team leadership, clinical supervision, and stakeholder engagement skills
* Experience in service development, quality improvement, and performance monitoring
* High-level problem-solving and decision-making skills
* Ability to manage budgets, resources, and KPI achievement
* Postgraduate qualification in management, leadership, or health administration
* Experience in service development and quality improvement projects
Why Join YesAbility?
* Be part of a values-driven, community-focused organization
* Competitive salary and CPD budget
* Supportive leadership and professional development opportunities
* Make a real difference in the lives of participants and their families
What we Offer
* Competitive salary package ($120,000–$140,000)
* $3,000 annual CPD budget
* Supportive, values-driven team environment
* Opportunities for career progression and innovation
* Flexible work arrangements and regional travel opportunities
* No charge to clients for travel/accommodation—enabling true community impact
How to Apply
Submit your application via SEEK with a cover letter and CV addressing the key selection criteria. For more information, visit or contact
Applicant Questions
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as an Occupational Therapy Manager?
* Are you currently registered with the Australian Health Practitioner Regulation Agency (AHPRA)?
* Have you completed a qualification in physiotherapy?
* Do you have experience working in the disability services sector?
* Do you have experience working in quality assurance standards?
* Do you have experience working towards targets and KPIs?
* Do you have a current Police Check (National Police Certificate) for employment?
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