Retail Sales Assistant / Sleep Coach - Hornsby, NSW Casual Position Monday â Sunday (Rotating Roster) Located in Hornsby Take your first step into the healthcare industry â full training provided  About the Business At ResMed, we pioneer innovative solutions that help people live healthier, higherâquality lives by treating and managing sleep apnea, COPD and other chronic conditions. Our cloudâconnected medical devices and outâofâhospital software platforms empower patients, healthcare professionals and caregivers across more than 120 countries to deliver care where it matters most â at home. Weâre passionate about creating a supportive and inclusive work environment and are looking for people who bring positivity, empathy and a strong customerâfirst mindset to everything they do.  About the Role As a Retail Sales Assistant / Sleep Coach, youâll play a vital role in supporting customers on their health journey. This is an excellent opportunity for someone with a strong background in customer service or retail who is ready to step into the healthcare space. Youâll combine retail, education and care â helping customers understand their therapy, troubleshoot concerns and feel confident using their equipment. No healthcare experience required â comprehensive training is provided.  Key Responsibilities Respond to customer enquiries inâstore and over the phone Investigate and help customers problemâsolve therapy and equipment issues Provide setâup, ongoing support and education to ensure therapy compliance Fit customers for masks and recommend the most suitable options based on training Educate customers on the safe and effective use of medical equipment Drive sales of new or additional services, including phoneâbased followâups on trials and testing results Maintain the presentation and cleanliness of the retail store and displays Process payments, manage the cash float and complete banking duties Manage trial and sales stock, including inventory control and reâordering  About You To be successful in this role, youâll bring: Previous experience in a busy  retail or customer service  environment A warm, caring approach and the ability to provide outstanding customer interactions Strong communication skills and the ability to adapt your style to meet individual needs Empathy, compassion and the ability to remain calm under pressure Active listening skills with a solutionsâfocused mindset A strong work ethic, reliability and honesty The ability to work autonomously as well as collaboratively within a team  Healthcare or healthcare retail experience is advantageous but not essential â weâre looking for the right attitude and a genuine willingness to learn.  Why Join ResMed? Full training provided  â we invest in your development Meaningful work  â make a real difference to peopleâs lives every day Career exposure  â gain experience in a growing, innovative healthcare industry Employee benefits  including an Employee Assistance Program to support your mental fitness Supportive team environment  within a global organisation  If youâre enthusiastic, motivated and excited by the opportunity to build a career that blends customer service with healthcare, weâd love to hear from you.  Apply now and help improve lives â one good nightâs sleep at a time. Joining us is more than saying âyesâ to making the world a healthier place. Itâs discovering a career thatâs challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! Joining us is more than saying âyesâ to making the world a healthier place. Itâs discovering a career thatâs challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Â