Concierge Team Member Job Summary:
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We are seeking a friendly and customer-focused Concierge team member to join our dynamic team in the heart of Brisbane City. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and visitors.
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Main Responsibilities:
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* Greet and assist guests upon arrival, offering a warm welcome and providing information about local attractions
* Manage luggage handling, including carrying and transporting bags to and from guest rooms
* Operate valet parking services, safely parking and retrieving guests' vehicles
* Assist with guest requests and inquiries, ensuring prompt and courteous service
* Maintain cleanliness and organization of the lobby and entrance areas
* Provide directions and recommendations for local attractions, restaurants, and transportation options
* Collaborate with other departments to ensure seamless guest experiences
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Required Skills and Qualifications:
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* Excellent communication skills with a friendly and professional demeanor
* Strong customer service orientation and ability to anticipate guest needs
* Effective time management skills and ability to multitask in a fast-paced environment
* A true desire to work, grow and develop in the guest facing operations of a luxury city hotel
* Physical strength with the ability to safely lift and carry heavy items and stand for extended periods
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Benefits:
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* Discounts for ambassadors, families and friends at Accor Hotels worldwide
* Complimentary hotel stay package to celebrate your work anniversary
* Secure parking in the centre of Brisbane for only $10 per day
* Direct access to Central train station
* Complimentary food in the ambassador dining room
* Laundered uniforms
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About Us:
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We offer a supportive and inclusive team environment where you can thrive as an individual. Join us and bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.
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Key Word:
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Career