Overview of the Role:
* This position plays a vital role in our healthcare team.
Key Responsibilities:
* Manage patient inquiries and provide timely responses to ensure excellent customer service.
* Coordinate appointments efficiently, minimizing wait times and maximizing clinic productivity.
* Evaluate and resolve patient concerns in a professional and courteous manner.
Required Skills and Qualifications:
* Prior experience in medical reception or a related field is highly desirable.
* Demonstrated proficiency in using electronic health records systems, such as Cliniko, and other office software applications.
We offer a dynamic work environment that fosters growth, collaboration, and opportunities to make a meaningful impact in patient care. As part of our team, you will have access to ongoing training and development opportunities to enhance your skills and advance your career.
Our organization values diversity, equity, and inclusion, and we strive to create an environment where all employees feel valued, respected, and supported. We are committed to providing high-quality patient care and exceeding expectations in everything we do.
In this role, you will have the opportunity to work collaboratively with healthcare professionals, patients, and families to deliver exceptional care and services. Your contributions will be recognized and rewarded through regular feedback, coaching, and performance evaluations.