About the role This is a regional position supporting procurement-related enquiries and acting as a key escalation point for internal and external stakeholders. This role is essential to maintaining service continuity and timely resolution of procurement escalations across the cluster. Working arrangement Initially 5 days on-site during training Transition to hybrid : 2 days in the office once fully trained Key responsibilities Deliver high-quality, customer-focused service aligned with NSW Public Sector and organisational values Resolve first-contact enquiries from internal customers, vendors, and the public in a fast-paced shared services environment Process transactions accurately and efficiently using shared services knowledge articles Escalate complex enquiries appropriately, ensuring timely resolution and clear communication with customers Act as a key liaison point between internal and external stakeholders for procurement-related matters Meet individual KPIs and contribute to team performance, service improvement, and knowledge sharing Use multiple systems and technologies to manage enquiries, data entry, triage, and reporting Participate in quality assurance activities, operational discussions, and performance reviews About you Proven experience in a call centre or contact centre environment Strong customer service and communication skills Ability to manage high-volume enquiries with accuracy and professionalism Confident using multiple systems and technology platforms Team-oriented with a commitment to service excellence Why apply? Simple one-round interview process Meaningful work supporting essential public services Competitive hourly rate plus super Apply now for an immediate start. If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Call us on 02 8999 8890 to discuss the role further. Apply Now with an updated copy of your Resume and we will contact you shortly!