Overview
Head of Digital Experience (Research & UX/UI Design)
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Role:
UX Researcher
Location:
Brisbane - Hybrid (2 days at home)
About Conversion Kings
Conversion Kings are the market leader when it comes to Conversion Rate Optimisation. We have been perfecting CRO over the last 11 years and have created powerful frameworks, processes and support to deliver a remarkable experience to both our client and team.
Our process is end-to-end, meaning we work alongside talented experts in Strategy, Data, Research, Design & Development.
Our clients are top notch, you'll work with brands you know and love across a range of industries (Some partners we\'ve worked with: Nespresso, Xero, Engie, nib, Cochlear, Michael Hill, UniSuper, Australian Red Cross and more.). You'll be proud to be a part of their continued success.
About the role
As a UX Researcher, your main goal will be to perform various qualitative research tactics to uncover user behaviour, needs and motivations online based on the Conversion Kings Customer research processes and templates.
Your insights will inform our clients\' website conversion strategy by executing the proven research tactics and following industry best practices. No two days will be the same with a variety of client projects & timelines. We pride ourselves on our quick turnaround of CX work so accuracy in fast work is a must.
Key responsibilities
Usability studies -
Scoping, Planning, Facilitating and Reporting including familiarity with Askable.
Customer surveys -
Converting qualitative survey data in quantitative insights and providing actionable recommendations. Familiarity with SurveyMonkey.
Session recording
- Setting up and analysing session recordings on key areas of website fallout.
Competitor reviews -
Performing competitor analysis to understand different conversion strategies online.
Information architecture -
Proposing new information architectures through card sorting activities.
UX/UI Website reviews -
Evaluating websites and providing recommendations based on UX & Conversion best practices.
Project management -
Managing timelines and deliverables for various projects that are running concurrently.
Analysis -
Synthesising findings in clear, concise and actionable ways.
Presentation -
Presenting user research to key stakeholders in an engaging manner.
About You
You\'ll be a good human!
You\'ll have 2+ years experience in UX/CX research with a portfolio that demonstrates your best work.
You\'ll enjoy being part of a team but happy to work and direct your own days, workload and approaches – an autonomous team player.
You\'ll be an ambitious professional and passionate about what you do.
You\'ll enjoy websites and digital products and know what is bad, what is good and why.
You\'ll be a good, confident verbal & written communicator.
You\'ll be somebody who might not always have the answers, but can stay level-headed, won\'t tell white lies and will find a way.
You\'ll strive to do work you\'re proud of.
You\'ll ideally be located around Brisbane.
You\'ll ideally have experience with A/B Testing.
Renumeration, benefits & work arrangements
As well as the exciting projects & industry leading clients you\'ll be working with, here are a few of our benefits & perks:
Package based on experience: $70K-$90K.
9 RDOs per year (additional annual leave).
Birthday day off.
Free coffee, breakfast & snacks.
Hybrid, 2 days WFH & 3 days in the Brisbane office.
CXL Conversion Optimisation Mini-degree on signing - fully paid.
Retention gifts for 1 year, 4 years & 10 years.
Note:
Must have the right to work in Australia
We\'re recruiting due to growth and this is a great time to join the team. We love what we do and are looking for somebody to join us on this journey. If this role sounds like a good fit, then we\'d love to hear from you!
Thank you,
CK
Note: This listing has been refined for clarity and formatting.
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