Settlements Lead - Archer's Run Lifestyle
Morisset NSW 2264, Australia
* Heavily discounted accommodation at Ingenia Holiday Parks
* Employee share options
* Novated Lease options
* Up to 26 weeks paid parental leave
Key Responsibilities
* Guide customers through the full settlement journey, coordinating contracts, documentation and key dates
* Manage and track settlement pipelines, readiness and risks across the community
* Deliver a high‐quality customer experience aligned to the Ingenia Way touchpoints and events
* Work closely with Sales, Legal, Delivery and other teams to resolve issues and ensure compliance
* Maintain accurate CRM data, raise risks early and support sales activity when needed
About You
* Experience supporting customers through significant financial and emotional decisions
* Ability to manage multiple customers at different stages of their sales journey
* Strong communication skills, with empathy, commercial awareness and attention to detail
* Experience managing a portfolio and delivering consistent results
* Background in property, real estate or property administration, with confidence navigating contracts and legislation
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
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