Join PEER as our Receptionist / Office Administrator – the welcoming face and voice of future careers.
The Role
Reporting to the Customer Service Manager, as an integral part of the Customer Service team, the Receptionist / Office Administrator is the first point of contact for apprentices, trainees, host employers, students and industry partners. This pivotal front-of-house role is responsible for creating a professional and welcoming environment while ensuring the smooth day-to-day administration of our busy training and employment operations.
Key Responsibilities:
* Lead the PEER reception area with energy and professionalism, acting as the welcoming first point of contact for applicants, learners, industry visitors and staff.
* Take ownership of our student management system, ensuring enrolments, attendance and records are managed accurately and efficiently.
* Champion PEER's office processes and procedures, confidently managing student arrivals, early departures and timely follow-ups.
* Coordinate incoming communications with precision, monitoring shared inboxes and ensuring messages are relayed promptly and accurately.
* Manage learner and apprentice payments with care, including receipting and completing weekly banking tasks.
* Keep operations running smoothly, overseeing stationery supplies, stock ordering, and the distribution and collection of mail.
* Prepare and distribute clear, professional communications to learners and staff as required.
* Provide proactive administrative support across both the RTO and GTO functions, contributing to seamless daily operations.
* Embrace variety and flexibility, confidently stepping into different responsibilities within the dynamic trade school environment.
Requirements:
* Proven experience in reception and/or administration, with the confidence to step straight into a busy front-of-house role.
* A genuine passion for customer service, with the ability to represent PEER professionally and positively at all times.
* Outstanding written and verbal communication skills, enabling you to engage effectively with learners, apprentices, employers and staff.
* Strong capability across Microsoft Office applications, with the confidence to navigate systems efficiently.
* Tech-savvy and adaptable, with a willingness to learn new systems and software.
* A proactive, solutions-focused mindset, with the ability to meet deadlines and follow through on tasks.
* Exceptional organisational and multitasking skills, thriving in an environment where priorities can shift quickly.
* Meticulous attention to detail, ensuring all records, communications and processes are completed to a high standard
What are we looking for:
* A friendly, motivated, reliable and honest person
* Confident phone manner and customer service skills
* Excellent computer skills
* A great attitude
* Working with Children Check
* National Police check
PEER Perks!
* Full-time position offering flexibility to start and finish within standard business hours (7:30am – 5:00pm), helping you balance work and life.
* Competitive salary
* Meaningful, purpose-driven work
* Collaborative and inclusive cultureFree access to an onsite gym
* On-site canteen
PEER values inclusion and is committed to building a diverse environment. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, culturally and linguistically diverse candidates, people living with a disability, members of the LGBTIQA+ community, and individuals who may not tick all the criteria being sought but are passionate about shaping the future workforce of South Australia.
Applications will close on 6th March 2026, however we will actively shortlist and interview while advertising. Don't miss this opportunity submit your cover letter together with your resume today.
Located at 1042 Port Road, Albert Park SA 5020
RTO CODE 45744
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