Join to apply for the Unified Communications Manager role at New Era Technology16 hours ago Be among the first 25 applicantsJoin to apply for the Unified Communications Manager role at New Era TechnologyJoin New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.What is the roleThe Unified Communications Services Manager will lead the mid-market Unified Communications (UC) function and employees aligning with the divisions business strategy. Managing the provision of service and support activities ensuring client satisfaction, service levels, performance targets and financial objectives are met, while an optimal allocation of resources to workload and a high level of team morale is maintained. This includes the effective resourcing, operation and delivery of managed services and project activities.Other duties and responsibilities may include but will not be limited to the following:Oversee daily operations, provide performance feedback, manage recruitment, and support professional development.Lead efforts to enhance client experience, collaborate with sales, and ensure service delivery meets standards.Evaluate and improve processes, manage risks, and drive continuous improvement in service delivery.Align operations with organizational goals, provide reports, and support project management teams.Manage vendor relationships, develop the UC solution roadmap, and set pricing strategies for products and services.Ensure regulatory compliance and maintain high-quality service delivery.Lead budgeting, monitor financial performance, and allocate resources effectively.Handle complex technical issues, support Azure-hosted solutions, and provide Level 3 support.Resolve billing disputes with accounts and finance teams.Who we are looking forSuccessful candidate for the role must have:5+ years leadership experienceStrong technical background and experience with escalationsForecasting and budgeting management experienceProven track record in the IT industryDemonstrated ability in managing a geographically disperse team and delivering excellent technical client serviceDemonstrated ability in leading others in the achievement of business targetsDemonstrated ability to develop and successfully implement efficiency strategiesWide experience in the management of client, ideally in an enterprise environmentLarge network experience desirableBe able to ensure adherence to systems management philosophies required to manage an enterprise environment, eg. ITILExperience in effectively managing financial, physical and human resources beneficialWhat we offerA friendly team environment with a strong technical support networkBroad range of options for training and developing your IT skillsOpportunity to work with the IT industry's latest technologiesInternal career growth for high performers and IT super-starsCost price on products from our suppliersBonuses and incentives for upskillingComprehensive Employer Assistance ProgramWhat we doNew Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.Who we areNew Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications.We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide. We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology's growing team of highly skilled and industry-certified professionals.New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionMarketing, Public Relations, and Writing/EditingIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at New Era Technology by 2xGet notified about new Communications Manager jobs in Sydney, New South Wales, Australia.North Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 3 weeks agoNorth Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia A$110,000.00-A$130,000.00 3 weeks agoCorporate Affairs & Stakeholder Engagement Communications SpecialistMinchinbury, New South Wales, Australia 2 weeks agoDarlinghurst, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoChange & Communications Manager - Frontline EnablementMascot, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$120,000.00-A$140,000.00 2 weeks agoGreater Sydney Area A$150,000.00-A$155,000.00 1 week agoSydney, New South Wales, Australia A$140,000.00-A$150,000.00 1 day agoNorth Ryde, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 day agoGreater Sydney Area A$100,000.00-A$100,000.00 2 weeks agoConsumer Communications and Projects LeadAssociate Manager, Global Public Relations (Bangkok-based, Relocation Provided)Government Communications Manager/Director (Middle East)Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoExecutive Assistant/ Communications ManagerAuburn, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoChatswood, New South Wales, Australia 3 weeks agoNorth Parramatta, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoCommunications Lead (International Centre for Future Health Systems)Sydney, New South Wales, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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