At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.
Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
The Customer Success Manager will lead a team of experts to deliver successful onboarding, healthy adoption, advocacy, and retention across all of our APAC customer segments.
They will develop a high-performing team of professionals who are customer-value-focused and results-driven.
The Customer Success Manager will be responsible for influencing the design of our strategy and implementing/adapting how it will be delivered through their team so that the goals of the function are achieved and surpassed at every successive step in securing the internet and protecting consumer data.
Key Responsibilities:
* Hire, mentor, and develop a team of expert Customer Success Managers and a culture of customer-centricity, high performance, and accountability.
* Influence strategy and design of the customer success methodology including implementation, adoption, customer value, and risk management.
* Define strategies and coach your team to achieve KPIs including revenue retention and customer health.
* Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management, and expansion identification.
* Develop enablement programs that ensure your team members are experts in our products, our space, and CSM skills.
* Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting, and more.