Case Manager – Workers Compensation - Charlestown
As a Case Manager, you will play a pivotal role in supporting the TMF Workers' Compensation team by managing a small portfolio of claims and delivering effective customer service. Your primary focus will be to reduce administrative noise and streamline processes, enabling the team to focus on achieving outstanding claims management outcomes. This role combines administrative expertise, customer service excellence, and claims management to ensure the smooth operation of the team while delivering a positive experience for our customers. This role provides an excellent foundation for developing expertise in workers' compensation and claims management. It offers opportunities for learning, professional growth, and career progression within the claims team.
Your Day-to-day Responsibilities Will Include
* Managing a small portfolio of low-touch claims, ensuring timely and effective resolution.
* Completing administrative tasks such as leave management, provider referrals, summarising documents, and handling customer queries.
* Coordinating travel appointments and supporting other claims management tasks as required.
* Managing correspondence via phone and email, ensuring clear, professional, and confident communication with stakeholders.
* Maintaining accurate documentation, correspondence, and records in compliance with legislative, privacy, and organisational standards.
* Contributing to a collaborative and productive team environment by aligning with the team's culture and values.
* Assisting with document preparation and ad hoc tasks to support the team's efficiency and effectiveness.
* Building and maintaining strong relationships with internal and external stakeholders to facilitate smooth claims processes.
About You
* Strong communication skills: Confidence in managing phone and email correspondence with internal and external stakeholders.
* Customer service focus: A proactive and empathetic approach to resolving customer queries and delivering a positive experience.
* Administrative expertise: Proven ability to handle a variety of administrative tasks with high attention to detail and accuracy.
* Organisational skills: Strong ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
* Team-oriented mindset: A collaborative attitude and a commitment to contributing positively to the team's culture.
* Technical proficiency: Familiarity with systems, software, and databases to support both administrative and claims-related tasks.
* Adaptability: A flexible and resourceful approach to managing diverse responsibilities in a dynamic workplace.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
* Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
* For more details about our benefits, visit the Allianz Careers site.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
#J-18808-Ljbffr