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Chief customer experience officer

beBeeCustomerExperience
Posted: 31 July
Offer description

About this role

You'll lead a high-performing team to deliver exceptional customer experiences, ensuring our stores run smoothly and efficiently. You'll be accountable for the day-to-day running of the customer service department and front-of-store operations.

Key responsibilities include leading, coaching and developing your team to meet sales targets, cost control and rostering requirements. You'll maintain excellent service standards, keeping the checkout area clean and safe for our team and customers.

You'll drive a culture that prioritizes team members' health, safety and wellbeing, and be customer-obsessed, continually seeking to better understand our diverse customers to provide an outstanding shopping experience.

What you'll bring

* A proven track record of leadership experience, with a focus on customer service and team development.
* The ability to work in a fast-paced environment, making sound decisions quickly and effectively.
* An understanding of retail operations, including sales, stock management and customer service.
* Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues and customers.
* A commitment to delivering exceptional results, with a focus on meeting and exceeding sales targets.

What's in it for you?

* More cash staying in your pocket: Eligible team members receive a 5% discount on all supermarket and liquor purchases online and in-store.
* Reward through recognition: Give and receive recognition linked to our values through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards.
* Structured and long-term learning pathway: Comprehensive induction, management and people leadership training are provided to help you thrive in this role and beyond.
* Novated car leases: We offer access to novated leasing for eligible team members looking for a new car.
* Investment in your future: Become a part-owner of the Group through our annual team member share plan offer.
* Paid parental leave: We support permanent team members with paid parental leave to balance work and family life.

About us

We're committed to creating a workplace that's safe and respectful for all team members. We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities.

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