Desktop Support Officer Job Description
This is a desktop support officer role for an organization. The job duties include providing onsite/on-call assistance to end users within the desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
The required skills and qualifications for this job are as follows:
* 4+ years of Experience in Level 2/3 desktop support
* Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
* Keep up with Windows App and Update release information
* Provide Web application support for Edge or Chrome
* Provide Cloud application support (collaborate with app owners where required)
* Support 3rdparty applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
* Familiar with AppV applications, MS Store Apps and packaged applications
* Troubleshoot / find root cause for general performance issues
* Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
* Office license management or troubleshooting
* Keep up with release information for MS Office and security updates
* Support Office issues for native laptop or cloud applications
* Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
* Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
* Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
* Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
* Good Client management and communication skills.
* Should be able to troubleshoot if any application is not working due to network related issues.
* Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
* Good Understanding of ITIL concept & ticketing tool.
* Accurately document all work performed through ticketing system including details.
In addition to the above mentioned skills and qualifications, the following personal attributes are also required for this job:
* Good knowledge of Infrastructure support.
* Strong analytical and problem-solving capabilities
* Well organized and extremely detail-oriented
* Strong customer service ethic and great communication skills, both oral and written
* Passionate about delivering quality no matter what you are doing
* Can work both independently and in a collaborative team-oriented environment
* A self-starter, motivated to push the limits and think outside of the box
* Fondness for solutions that are simple, elegant, and effective
* Ability to work with and maintain confidential information
In-depth knowledge of:
* Microsoft Office applications
* PC/Laptop hardware
* PC/Laptop peripherals, including printers
Basic knowledge of:
* Active Directory
* Exchange
* Apple OS
* SCCM
The ideal candidate should have at least two of the following IT qualifications:
* PC/Laptop OEM Maintenance Certification
* CompTIA A+ Certification
* Microsoft Certified IT Professional (MCITP) certification in the desktop area
* Microsoft Office Specialist (MOS) Certification
Additionally, the candidate should have 3+ years of relevant experience in a similar role.
If you are looking for a challenging role that utilizes your technical skills and experience, please apply for this position by sending your resume to us.