Trainee Customer Service Officer (000195)Location: Wodonga, AustraliaSector: BankingSalary: $25,000.00 to $45,000.00 per annumBendigo Bank Wodonga is looking for a candidate ready to complete a Certificate III in Business while working as a Customer Service Officer in their Local Banking department. This on-the-job training opportunity ensures the development of your administrative skills and ability to work as an effective team member to set you on your career path. Working within a local branch, the role is the face of the business and provides customers a positive experience every time they contact the bank.• Located in Wodonga, VIC• Full-Time opportunity• Immediate startThe Local Banking department of Bendigo Bank has a responsibility to support customers to improve their financial wellbeing. This is done through building and maintaining relationships, and being conveniently available to help customers when they are ready to make their financial decisions.The role:The Customer Service Officer provides an exceptionally high level of customer service and builds strong relationships, while delivering core banking services. During the day you can be moving between numerous tasks, such as processing transactional banking, educating customers on alternative banking options, and exploring customers' circumstances and banking needs.Key responsibilities:Identify customers' needs and help them reach their goals by offering relevant banking solutionsEducate customers on self-service, digital offerings, and alternative banking optionsBuild strong and established connections with customers through engagement activitiesAssist the team in the execution of the branch business plansExecute customer acquisition and retention strategiesExecute strategies to enhance customer experience and advocacyBuild relationships with new and existing small business customersAssist the team to develop and maintain an environment that motivates, holds accountable, engages, and develops skillsAlways comply with Bank policies and proceduresWhat we're looking for:The successful candidate will possess the ability to multitask, show initiative, work productively, and have well-developed attention to detail and communication skills. The candidate will also possess:Demonstrated interest in developing knowledge with a strong work ethicAdvanced technology and digital capabilitiesProven ability to be punctual and reliableExtensive customer service experienceAn interest in pursuing a career within business administration or banking fieldsAbility to work independently, as well as part of a teamExcellent communication and interpersonal skillsWorking with Children's Check and National Police Check (or willingness to obtain)
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