About the Company
betr, a dynamic sports wagering company recently merged with BlueBet, is on a mission to revolutionise the betting experience. With a focus on modern technology and customer experience, we offer a vibrant workplace that thrives on a passion for sports. If you're looking to make an impact in a fun and collaborative environment, we want you to join our team.
About the Role
We're on the lookout for enthusiastic, customer-focused individuals to join our casual Betting & Customer Support team
As a Casual Betting and Customer Support Agent, you'll be at the heart of our operations—assisting customers with their betting needs and ensuring every interaction is a positive one. Whether helping someone place a bet, resolve an account issue, or understand a promotion, you'll play a key role in delivering a world-class experience to sports and racing fans across the country.
This casual opportunity offers flexibility to work across a range of shifts, including weekends, evenings, and public holidays—perfect for those seeking a role that fits around study, sport, or other commitments.
Key Responsibilities:
* Provide Exceptional Customer Support: Respond to customer inquiries via chat, email, and phone with professionalism, empathy, and a friendly attitude.
* Assist with Betting Operations: Help customers place bets, explain betting processes, and troubleshoot issues as they arise.
* Promote Responsible Betting: Support customers in maintaining safe and responsible betting behaviours.
* Resolve Account & Payment Queries: Assist with login issues, payment questions, and account verifications.
* Be the Voice of betr: Represent our brand with enthusiasm and ensure every customer feels valued and supported.
What You Will Bring:
* Customer Service Passion: You genuinely care about people and want to make each interaction a positive one.
* Strong Communication Skills: Confident, clear, and professional communication across all channels.
* Interest in Sports or Racing: You love the action—or are keen to learn more about the industry.
* Problem-Solving Mindset: Quick thinking and proactive in finding solutions.
* Flexibility & Reliability: Willingness to work across various shifts, including weekends and public holidays.
Why join betr?
Be part of the action: Work in a fast-paced environment where no two days are the same — perfect for sports fans who love being close to the game.
Modern workplace: Enjoy a tech-driven, forward-thinking environment
Vibrant team culture: Join a supportive crew that values fun, teamwork, and celebrating the wins (big and small).
Flexible shifts: Fit work around your life, studies, or other commitments with a variety of day, night, and weekend shifts available.