Job DescriptionAs a Guest Service Agent at Novotel Sunshine Coast Resort, you will be the first point of contact for our guests and play a key role in shaping their overall experience.
From arrival to departure, your professionalism, attention to detail, and commitment to exceptional service will ensure every guest enjoys a seamless and memorable stay.What You'll Be DoingWelcome guests with warmth and professionalism, ensuring smooth arrivals and departuresHandle guest enquiries and phone calls efficiently and with genuine carePromote Accor's loyalty program by highlighting perks and encouraging sign-upsSupport occupancy and revenue goals through confident upselling and cross-sellingCollaborate with other departments to deliver exceptional, guest-focused serviceIf you're passionate about hospitality, thrive in a team environment, and love creating feel-good moments for others, this is your chance to grow your career in one of Queensland's most iconic resort destinations.QualificationsWhat We're Looking For:Previous experience in a hotel front office or customer-facing hospitality roleConfident using Microsoft Office; familiarity with Opera Cloud is highly regardedA strong guest-focused mindset with great attention to detailSelf-motivated and proactive, with the ability to thrive in a dynamic, fast-paced environmentExcellent communication skills, both written and verbalFlexibility to work a rotating roster, including weekends and public holidaysAdditional InformationWhy work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.Benefits Your WayImmediate access to global accommodation and F&B discounts#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.Recognition of service anniversaries and Accor Tenure Milestones.Our Commitment to Diversity & Inclusion.We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.