About the Role
Join Uniting's HACC team as a Sales Representative and be the first point of contact for new clients beginning their aged care journey.
In this role, you'll manage inbound and outbound calls, guiding potential clients through the onboarding process, answering queries, and promoting our CHSP (Commonwealth Home Support Programme) services. You'll play a key role in helping clients feel supported, informed, and confident in choosing Uniting for their care.
Key Responsibilities
* Respond promptly to sales enquiries and triage clients based on priority.
* Engage potential clients, build trust, and guide them through onboarding.
* Promote Uniting's home care services and unique value propositions.
* Conduct needs-based sales conversations and overcome objections.
* Disqualify clients when appropriate and provide constructive feedback.
* Assist with referral codes, co-contributions, and service agreement paperwork.
* Prepare budgets in collaboration with clients and complete necessary documentation.
* Assess client care needs, escalate complex cases, and develop interim care plans.
* Coordinate with internal teams to ensure smooth service delivery and rostering.
* Follow up with clients post-onboarding to review experience and gather feedback.
* Uphold WH&S standards and foster an inclusive, safe, and diverse workplace.
About You
You're a natural communicator with a passion for helping others. You love the challenge of sales and know how to build trust over the phone. You understand aged care (or are keen to learn) and are confident using CRMs and managing documentation with accuracy.
To be successful in this role, you will have:
* 1–3 years' experience in sales, preferably phone-based.
* Proven ability to meet sales KPIs.
* Empathy and communication skills to guide and support older Australians.
* Financial literacy to assist clients with budgeting and service planning.
* Experience using CRMs, Docusign, and the My Aged Care portal.
* Solid understanding of aged care legislation, service limits, and compliance.
* Strong time management and organisational skills.
* A solutions-focused mindset and the ability to work independently.
Benefits for You
* Training & Development: Hands-on training and mentoring from a leading provider.
* Positive Impact: Be part of an organisation that makes a real difference in the community.
* Salary Packaging: Access up to $18,550 tax-free salary packaging benefits.
* Wellbeing Support: Free 24/7 confidential counselling for you and your family through TELUS Health.
* Retail Discounts: Enjoy discounts at major retailers like Coles, Samsung, JB Hi-Fi & more.
* Referral Program: Receive a $500 payment for successful employee referrals.
* Fitness Passport: Affordable access to 865+ gyms, pools, and fitness centres across NSW and ACT.
* Private Health Insurance: Access affordable cover for yourself or your family.
Pre-employment Checks:
Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.
About Uniting:
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn't just something we value – it's how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.