Job Title
The Armaguard Credit Team Lead plays a critical role in driving the financial health of the company by leading the credit and collections stream within the order to cash department.
This role involves managing high-volume customer accounts, leading a team of three credit controllers, and ensuring strong cash flow performance across Australia and New Zealand.
Key Responsibilities:
* Manage collections for major accounts by setting an example
* Support day-to-day operations including account allocation, debtor management, and resolution of complex collection issues
* Partner closely with billing, customer service, and finance teams to actively manage dispute resolution
* Maintain robust credit risk frameworks while meeting service level agreements
* Ensure accurate and timely end-of-month reporting
* Build and maintain relationships with internal and external stakeholders to enhance collections, invoicing practices, and customer experience
* Drive continuous improvement initiatives focusing on automation, standardization, and smart workflows to increase efficiency and reduce manual effort
* Champion compliance with finance standards and regulatory requirements ensuring best practice across all credit and collection activities
* Foster team development and engagement providing coaching clear objectives and support to create a high-performing collaborative environment