Customer Service Representative Opportunity
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling a mix of inbound and outbound calls, providing exceptional customer experiences, and building rapport with clients.
Key responsibilities include:
* Handling a mix of inbound and outbound calls, responding to customer enquiries in a timely and professional manner.
* Using effective communication skills to build rapport and provide engaging customer experiences.
* Being flexible with hours to ensure we're available when customers need us.
Required Skills and Qualifications
* Must be based in Perth, Western Australia.
* Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
* Strong computer literacy and multi-tasking abilities.
* Self-motivation and a desire to push yourself to new heights.
* Openness to learning new skills, implementing them, and celebrating successes.
* Resilience and the ability to perform at your best.
* A solution-oriented mindset, always ready to solve problems.
Benefits
* Flexible working arrangements, including hybrid opportunities after probation.
* Supportive team environment, with regular social gatherings and opportunities to work alongside managers and senior team members dedicated to helping you succeed.
* Meaningful work, supporting customers by helping them make informed decisions about policies that best suit their needs.
* Fantastic benefits, including yearly retention bonuses, awards, prizes, and discounts on health insurance.
* Career growth, with ongoing professional development, career progression, and fully paid comprehensive training.
As a Customer Service Representative, you will have the opportunity to grow and develop your skills in a supportive and dynamic team environment.
With a focus on delivering exceptional customer experiences, you will play a key role in driving business success and making a real difference in the lives of our customers.