Branch Customer Advisor – Banking – South West Rocks, NSW
Are empowered to make a positive difference for customers and communities.
Given the opportunity to learn, grow and achieve.
Deliver a seamless, consistent, and tailored customer experience every day.
If you have a passion for delivering exceptional customer experience and have proven experience ideally within retail hospitality, or financial services, then we want to hear from you!
You read that right, we want to hear from you if you have proven experience in delivering exceptional customer experience – no matter the industry!
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Responsibilities
* Support NAB's South West Rocks branch by being the first point of contact for customers; putting them at the centre of everything you do.
* Identify the most suitable products and services for customers: account opening, unsecured lending and banking transactions.
* Demonstrate our Smarter Banking options (self‐service and digital) for customers; making banking simple, easy and secure.
Qualifications
* A passion for delivering gold‐class experiences for NAB's diverse range of customers.
* A team player with a keen eye for detail, ensuring every transaction is efficient and accurate.
* Customer‐centric thinking and an appreciation for inclusion.
Hours and location
9:00am – 1:00pm, Monday to Friday.
Inclusive workplace
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
Recruitment process
For details on the recruitment process and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team at nab.careers@nab.com.au (please reference job number). You can also visit our Careers page for other contact options.
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