General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator experience to join our team in support of a Federal Intelligence Agency contract. Primary responsibilities include providing Tier 2 support of maintaining multiple large Enterprise environment that spans CONUS and OCONUS boundaries. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environments.Job Responsibilities & Duties:System Administrative duties to include management of Windows and Linux workstations on EVDI and physicalTroubleshooting application functionality, crash and performanceInvestigate user performance and work with external teams to improve user experienceAssist customers with Tier 2 incident resolution for Linux and windows applications.Provide remote end user desktop supportIdentifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.Participates in special projects as required.Willingness to provide initial triage, response, and notifications for incidentsRequired/Desired Skills Candidates should have 4-7 years related experience and knowledge/understanding of:Active Directory AdministrationDNS, DHCP, DFS, LDAPWindows 10, Server 2012, Server 2016Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet ExplorerLinux Operating systemUnderstanding of Service Now, NETS or other ticketing processITIL v3 or higherThe following knowledge/skill set is not required but is a plus:Microsoft System Center Configuration ManagerPowerShellVirtualization Environments (VMware, Citrix)Profile management utilizing the VMware User Experience Management (UEM) toolsetMicrosoft ExchangeTelephone/Video supportNetworkingFamiliarity with site specific customer and missionCertification Requirement (*required day 1): IAT II
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