Freight Mart International is a leader in international freight forwarding, offering innovative logistics solutions that cater to the ever-evolving global industry. Through a trusted joint venture partnership, our network ensures unparalleled access to air and sea freight services worldwide. Our expertise spans all aspects of freight forwarding, customs and quarantine clearances, and transportation, serving businesses of all sizes. With an unmatched global network, we deliver cargo efficiently to any corner of the world, providing exceptional support to our clients.
Role Description
This is a full-time on-site role located in the Greater Perth Area for a Client Services Manager. The Client Services Manager will oversee client satisfaction by managing service delivery, resolving client inquiries, and enhancing customer experiences. This role requires developing and maintaining strong client relationships, analyzing service performance, and continuously seeking opportunities for improvement in line with business growth objectives. Collaborating with internal teams to ensure client needs are met and exceeded is a key aspect of this position.
Qualifications
* Strong skills in Customer Service and Client Services to effectively support and build lasting relationships with clients.
* Proven abilities in Customer Satisfaction and maintaining high standards in service delivery.
* Excellent Communication skills, both verbal and written, to facilitate clear and professional interactions with clients and internal teams.
* Strong Analytical Skills to assess service performance and identify opportunities for improvement.
* Organizational and problem-solving abilities to manage multiple tasks and resolve client issues efficiently.
* Prior experience in logistics, freight forwarding, or a related field is a strong advantage.
* Proficiency in relevant software and tools related to client relationship management is beneficial.
* Bachelor's degree in Business Administration, Logistics, or a related field is preferred.
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