Level 1-3 Service Desk Analyst/Lead
4 days ago Be among the first 25 applicants
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ICT Service Desk & Technical Support Roles (Multiple Positions) – Australian Citizens Only (NV1 Required or Eligible)
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Start: January ****
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Client: Department of Climate Change, Energy, the Environment and Water (DCCEEW)
Azooa — a
100% Australian owned and operated digital innovator
, proudly delivering capability exclusively within Australia with
no overseas staff
— is preparing a major response to a significant Federal Government ICT opportunity. As part of our RFQ submission, we are seeking
Expressions of Interest (EOIs)
from skilled ICT professionals ready to support a high-performing Service Desk and technical operations environment within the Australian Government.
We specialise in supplying exceptional ICT resources to Federal agencies, and this engagement represents one of the most impactful ICT support initiatives currently emerging in the ACT. Azooa is a rapidly growing digital services provider committed to excellence, transparency, and strong outcomes for both consultants and clients.
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In addition to contracting arrangements, Azooa is also open to considering suitable applicants for permanent employment opportunities.
Candidates who prefer stable, long-term roles with a supportive, locally owned Australian consultancy are encouraged to express interest.
Key Duties
? Deliver Level 1 & 2 technical support in an ITIL-aligned service delivery environment
? Use ServiceNow and call centre systems for incident and request management
? Troubleshoot desktop, application, mobility, and AV issues
? Assist with device imaging, deployment, user onboarding, account setup, and data backup
? Maintain support documentation and contribute to ongoing process improvement
? Provide responsive, customer-focused ICT support to staff across the department
Ideal Candidate
? Ability to meet SLAs within high-volume environments
? Proactive, organised, and detail-focused
Key Duties
? Deliver floor-walking and in-person ICT support across office environments
? Assist with hardware deployment, device collection, and onboarding
? Triage and resolve escalated or intermediate technical issues
? Contribute to knowledge articles and end-user support guidance
? Work closely with business units and stakeholders to understand ICT needs
Ideal Candidate
? Strong stakeholder engagement and interpersonal communication
? Ability to work autonomously and adapt quickly within dynamic support settings
Key Duties
? Participate in enterprise device imaging and configuration operations
? Conduct quality assurance checks and prepare hardware for deployment
? Support large-scale refresh programs and rollout logistics
? Be available for occasional after-hours or weekend work during surge periods
? Contribute to technical documentation, procedures, and continuous improvement activities
Ideal Candidate
? Strong background in SOE imaging, device preparation, and enterprise builds
? Comfortable working in high-volume, time-sensitive technical environments
Key Duties
? Oversee daily Service Desk operations and team performance
? Ensure SLA achievement and manage escalations
? Maintain service reporting, dashboards, and service metrics
? Engage with senior stakeholders and business areas
? ? Mentor L1 and L2 staff, supporting capability uplift
Ideal Candidate
? Demonstrated leadership experience in government IT environments
? Strong ITIL knowledge across incident, request, problem, and knowledge management
? Excellent communication, organisation, and stakeholder engagement skills
Mandatory Security & Eligibility Requirements
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NV1 Security Clearance
— current OR eligible to obtain
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National Police Check
(current or able to obtain)
? Ability to meet building pass & identity validation requirements
? Applicants who cannot meet citizenship or NV1 eligibility requirements will not be considered.
Why Work with Azooa?
?? 100% Australian-Owned & Operated
All services and staffing are delivered onshore — no offshore teams, ever.
Whether you prefer
contracting
or
permanent employment
, Azooa offers flexibility, stability, and ongoing support.
Support programs that influence Australia's environmental future, energy policy, emissions management, sustainability, and protected species conservation.
? Rapidly Growing ACT Presence
Azooa is expanding rapidly within Canberra's ICT and digital delivery ecosystem, offering long-term opportunities for skilled professionals.
Transparent, market-aligned remuneration for contract placements.
Azooa continuously responds to Government RFQs and sources ICT specialists for emerging programs. Top performers receive priority placement.
How to Apply
Submit your Expression of Interest including:
? A tailored resume aligned to the role(s) of interest
? NV1 clearance status (current, lapsed, or eligible)
? Expected daily rate (inclusive of super) OR preferred salary if seeking permanent employment
Apply now via
LinkedIn Easy Apply
or email
Follow the Azooa LinkedIn page
to stay informed about new ICT opportunities, Federal Government RFQs, and career paths across the ACT
Seniority level
Entry level
Employment type
Contract
Job function
Engineering, Customer Service, and Project Management
Industries
IT System Training and Support, IT System Operations and Maintenance, and Information Services
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