Job Title: Customer Support Associate
Overview
We are seeking a highly skilled and motivated Customer Support Associate to join our team. In this role, you will be responsible for delivering exceptional customer experiences through resolution of queries, order processing, and connecting customers to products.
The ideal candidate will have previous experience in a sales or customer service environment, with excellent communication skills and the ability to work independently in a small team. You will also possess strong time management skills and a solution-focused approach to problem-solving.
Main Responsibilities:
* Resolve customer inquiries in a timely and professional manner
* Process customer orders and quotes
* Provide product information and cross-selling opportunities
* Build engaging relationships with customers and internal stakeholders
Requirements:
* Previous experience in a sales or customer service environment
* Excellent oral and written communication skills
* Ability to work unsupervised in a small team
* Strong time management skills and solution-focused approach
* Certified computer literacy specifically with Excel and Word
Benefits
We offer a range of benefits to support your career development and well-being, including:
* Career development and progression pathways
* A supportive network of stakeholders
* Discounts to corporate partners
* Long-term incentives and bonuses
About Us
We are a leading provider of lifting and heavy rigging solutions, committed to making lifting safe and efficient. Our pillars of ONE TEAM, INNOVATION, and SAFETY guide our culture and ways of working. We pride ourselves on offering a unique proposition that supports our team members to perform at their best.