Unlock Retail Success
About This Role:
As a Retail Solutions Engineer, you will play a key role in breaking down technical barriers and guiding high-growth, high-volume retailers on how to accelerate their business with our platform.
You will consult on omnichannel strategies, retail operations, and commerce technology stacks—showing merchants how to best leverage the Shopify retail platform and ecosystem. You are a tinkerer at heart: comfortable reading and writing code to prototype, test, and troubleshoot without needing to be a full-time software engineer.
You will use AI copilots (e.g., Claude) to scaffold proofs of concept, explore APIs, generate test data, summarize logs, and draft documentation—pairing speed with sound judgment and verification.
As a subject-matter expert on Shopify Retail (POS, online, mobile, hardware) and the broader Shopify platform, you will advise on best practices for complex integrations and set merchants up for long-term success.
This role includes merchant-facing activities, including remote and on-site sessions, discovery workshops, and community events. You will primarily support ANZ merchants while partnering across APAC.
The ideal candidate has 3–5+ years of experience in Retail, B2B, or commerce-related pre-sales solutions engineering (or adjacent roles such as retail tech consulting, POS/OMS implementation, or solutions architecture).
Key requirements include:
* Strong understanding of modern retail and omnichannel operations (e.g., store workflows, inventory/receiving, BOPIS/Click & Collect, Ship-from-Store, returns/exchanges, payments, hardware rollouts, and change management)
* Familiarity with the ANZ/APAC retail ecosystem (payments, tax, logistics/carriers, ERP/OMS/WMS, loyalty/CRM, clienteling, marketplaces)
* Comfort “tinkering” with technology: building scrappy prototypes, writing sample code, and exploring APIs
* Practical experience with Web APIs (GraphQL/REST), JSON, webhooks, lightweight coding/scripting (e.g., JavaScript/TypeScript or Python), HTML/CSS, tools like Git/GitHub, Postman/Insomnia, command line
* Practical fluency with AI tools and workflows with a readiness to adopt internal AI tooling
* Excellent troubleshooting and analytical skills with a bias to action and the ability to GSD in ambiguous situations
* Enterprise-level communication skills: can translate complex technical concepts into clear business value for executive and technical stakeholders
* Mindset of curiosity, experimentation, continuous learning, and teaching—balanced with kindness, empathy, and care for merchants and teammates
* Experience with platform migrations to Shopify (or other platforms) and knowledge of integration patterns (middleware, event-driven, batch vs real-time)
* Strong time management and prioritization skills across multiple concurrent merchants and projects in a fast-paced environment
Responsibilities include:
* Partner with sales to shape opportunities, run discovery, and align solutions to merchant goals and intended outcomes
* Advise merchants and their development partners on architectures, integrations, and best practices to maximize retail success on Shopify
* Create and deliver impactful demos and proofs of concept (both live and virtual), including hands-on prototypes that showcase end-to-end flows
* Leverage AI tools (e.g., Claude and internal tooling) to speed up discovery analysis, PoC development, test data creation, troubleshooting, and documentation—while verifying outputs for accuracy and security
* Lead technical deep-dives and whiteboarding sessions; handle API inquiries and guide innovative development on the Shopify platform
* Diagnose issues across POS, online, and integrations; own follow-through to resolution with minimal guidance
* Mentor sales teammates on Shopify's technical elements—and share AI best practices to elevate team productivity
* Act as a trusted advisor to merchants and partners; bring clear, actionable feedback to Product and Engineering to influence the roadmap
* Engage with ecosystem partners (payments, logistics, retail apps) to strengthen solutions and gather market insights
* Share best practices within the Retail team and contribute to internal tooling, docs, prompt libraries, and repeatable assets for scale
* Collaborate closely with all Crafts internally to ensure seamless handoffs and long-term merchant outcomes
* Participate in remote and on-site merchant engagements across ANZ (and broader APAC as needed)
At Shopify, opportunity is not evenly distributed. We put independence within reach for anyone with a dream to start a business.
We propel entrepreneurs and enterprises to scale the heights of their potential.
Since [****], we've grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people's lives as much as it transforms your own.
This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos.
Shopifolk thrive on that and are comfortable being uncomfortable.
That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
* care deeply about what you do and about making commerce better for everyone
* excel by seeking professional and personal hypergrowth
* keep up with an unrelenting pace (the week, not the quarter)
* be resilient and resourceful in face of ambiguity and thrive on change
* bring critical thought and opinion
* use AI tools reflexively as part of your fundamental workflow
* embrace differences and disagreement to get things done and move forward
* work digital-first for your daily work
This is a Senior Solutions Engineer position.