The National Training Manager is responsible for the development, implementation, and oversight of comprehensive training programs for cleaning operations across all company sites nationwide. This role ensures the workforce is skilled, compliant, and equipped to deliver high-quality cleaning services in line with company standards, industry regulations, and client expectations. The position reports directly to the Chief Operating Officer and collaborates closely with Operations, Human Resources, and Site Supervisors.
Key Responsibilities
· Develop, implement, and regularly update training programs for all cleaning staff, including induction, safety, equipment usage, chemical handling, and customer service.
· Conduct training needs analysis to identify skill gaps and emerging industry requirements.
· Responsible for management and development of Training Department staff
· Coordinate and deliver face-to-face, online, and on-the-job training sessions across multiple locations.
· Ensure all training materials and practices comply with relevant legislation, WHS/OHS standards, and company policies.
· Monitor and assess staff performance post-training to ensure knowledge retention and practical application.
· Maintain accurate records of training attendance, certifications, and competency assessments.
· Lead, mentor, and support a team of regional and site-based trainers.
· Collaborate with HR on onboarding, upskilling, and succession planning initiatives.
· Stay updated with industry best practices, new technologies, and regulatory changes affecting cleaning operations.
· Prepare regular reports for senior management on training outcomes, compliance status, and recommendations for improvement.
Key Selection Criteria
· Demonstrated experience in designing and delivering training programs within the cleaning or facilities management sector.
· Comprehensive knowledge of WHS/OHS standards, safe work practices, and relevant legislation.
· Exceptional communication, presentation, and interpersonal skills.
· Ability to engage and motivate a diverse workforce, including culturally and linguistically diverse (CALD) staff.
· Strong organisational and project management skills, with the ability to prioritise and manage multiple initiatives simultaneously.
· Proficient in MS Office Suite and e-learning platforms.
· Current driver's licence and willingness to travel interstate as required.
· Experience with QEHS system Safety Culture is highly desirable.
Qualifications and Experience
· Certificate IV in Training and Assessment (TAE) or equivalent is essential.
· Relevant tertiary qualifications in business, management, or a related field (desirable).
· Minimum 5 years' experience in a training management role, preferably within the cleaning or facilities services industry.
Key Relationships
· General Manager and Senior Leadership Team
· Operations and Site Managers
· Human Resources Team
· Regional and Site-based Trainers
· External training providers and industry bodies
· Clients (as required for contract or site-specific training)
Performance Indicators
· Staff training completion rates and compliance with mandatory training requirements.
· Reduction in workplace incidents and improvement in audit outcomes.
· Positive feedback from trainees, site managers, and clients.
· Retention and competency development of cleaning staff.
· Effectiveness and efficiency of training delivery methods.