**Description**
**Assistant Manager - Application Assurance**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
At American Express, we empower you to take ownership and make an impact. As Assistant Manager, Application Assurance, you'll play a critical role in ensuring the integrity, reliability, and compliance of the end-to-end Card Application journey. This includes proactive monitoring, operational excellence, and governance across both digital and manual processes. Your work will help deliver a seamless, compliant, and customer-first experience.
**How will you make an impact in this role?**
**Governance**
+ Lead bi-monthly Business Unit Reviews to oversee acquisition journey initiatives and outcomes.
+ Maintain accountability for the effective flow of digital and manual application journeys.
+ Ensure adherence to compliance requirements and regulatory standards.
+ Participate in audit reviews, assess priorities, and implement recommendations.
**Quality Assurance**
+ Support maintenance of Card Application workflows to ensure a smooth and compliant customer experience.
+ Monitor third-party APIs and internal systems for performance and reliability; enforce SLAs.
+ Track new account queues to identify opportunities for timely processing.
+ Operationalize issue response processes to minimize risk and disruption.
**Project Management**
+ Coordinate fixes and remediation across impacted teams, including communication reviews (emails, letters, and customer care scripts).
+ Drive implementation of audit recommendations and process improvements.
+ Identify opportunities to streamline processes and enhance operational efficiency.
+ Manage initiatives through the New Product Approvals process, preparing documentation and liaising with approvers.
**Minimum Qualifications**
+ Strong understanding of application workflows and operational processes.
+ Experience in monitoring system performance and managing SLAs.
+ Excellent communication and coordination skills across multiple teams.
+ Ability to manage compliance requirements and audit remediation.
+ Detail-oriented with a focus on risk mitigation and continuous improvement.
**Preferred Skills**
+ Familiarity with third-party API integrations and performance monitoring.
+ Experience in governance frameworks and regulatory compliance.
+ Project management experience in a fast-paced environment.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global in office wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Marketing
**Primary Location:** Australia-New South Wales-Sydney
**Schedule** Full-time
**Req ID:** 25021357