Job Description
We are seeking a highly skilled and experienced Club Operations Specialist to join our team. As a key member of our operations team, you will be responsible for driving real change and innovation in our club environment.
About the Role
This is an ideal opportunity for professionals with a strong background in club, hospitality or similar high-activity environments, demonstrating proven expertise in operational leadership, financial administration, and compliance.
Key Responsibilities:
* Support the General Manager in implementing strategic and operational initiatives.
* Oversee and lead day-to-day club operations, ensuring service excellence across all departments (bar, kitchen, gaming, entertainment, security, maintenance).
* Supervise and mentor shift leaders and department supervisors.
* Take charge in the GM's absence, ensuring continuity, decision-making, and operational coverage.
* Manage customer service, including complaint resolution, and nurturing member satisfaction.
* Monitor and implement OH&S compliance, incident reporting, and workplace health standards.
* Oversee the financial operations, drive performance, and support strategic planning.
* Lead staff recruitment, rostering, induction, training, and performance reviews.
* Promote a positive, accountable workplace culture aligned with compliance with Award conditions and Fair Work regulations.
* Assist in the planning and delivery of marketing, promotional activities, and community engagement (digital and in-house).
* Ensure all activities comply with Club policies, licensing, and regulatory requirements (RSA/RCG, incident logs, audit support).
Required Skills and Qualifications
To be successful in this role, you will require:
* A strong background in club, hospitality or similar high-activity environments.
* Proven expertise in operational leadership, financial administration, and compliance.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Strong problem-solving and analytical skills.
* Familiarity with OH&S compliance and incident reporting.
Benefits
We offer a competitive salary package, including:
* A generous remuneration package.
* Ongoing training and development opportunities.
* A supportive and collaborative work environment.
* The opportunity to work with a dynamic and innovative team.