MELBOURNE / BRISBANE / GOLD COAST (Coolangatta)
A senior leadership role with true commercial and operational ownership and influence.
Shape inflight retail strategy and deliver innovation at scale across Asia Pacific.
Work with a high-performing, cross-functional team focused on customer outcomes.
General Manager, Inflight Retail – We are seeking a full-time, permanent role that leads our retail partnership with Jetstar Airways across Asia Pacific. This role can be based in Melbourne, Brisbane or the Gold Coast (Coolangatta). You'll be accountable for the end-to-end commercial performance of dnata's inflight retail program – leading strategy across product, pricing, merchandising, promotions and digital retail to drive revenue and margin. You'll also ensure safe, compliant, high-quality delivery across dnata sites and third-party partners. Success is built on being a trusted commercial partner to Jetstar – delivering against contractual obligations while proactively identifying and realising value for both organisations.
In a Nutshell Your Main Responsibilities Are
* Own the Jetstar inflight retail commercial agenda end-to-end (P&L, growth, margin and governance).
* Set the retail strategy and translate insight into a winning offer (range, pricing, merchandising, promotions and digital).
* Be the senior dnata partner to Jetstar – building trusted relationships, leading reviews, and managing risk and escalation.
* Ensure delivery excellence across dnata and third-party partners – SLAs, supplier performance, service recovery and quality.
* Lead the cross-functional account team and financial cadence (budget, forecast, reporting), driving continuous improvement.
What do you need to be successful in this role?
* Senior commercial leader with end-to-end P&L ownership in retail, aviation, hospitality or a complex service environment.
* Proven ability to drive growth and margin using customer insight, data and disciplined execution.
* Strong key account capability – governance, negotiation, contract management and stakeholder influence.
* Commercial and financial acumen (forecasting, reporting and decision support) with high personal accountability.
* Collaborative, decisive leader who can align cross-functional teams and partners in a safety, quality and compliance-driven environment.
What's in it for you?
* Competitive salary
* 5 weeks annual leave
* Access to discounts across 700+ retailers
* Free and confidential Employee Assistance Program (EAP) available 24/7
* Access to our tailored Employee Novated Car Lease program
* Be part of a close knit and dedicated team that are committed to excellence
About Us
Part of the Emirates Group, we are Australia's largest inflight catering and retail partner. Chosen by many of the world's top airlines for our award‐winning meals and outstanding service, we operate 16 catering facilities across 12 cities, employ over 4,000 people, produce over 47 million meals, and service over 252 thousand flights each year.
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