Have meaningful impact as a Consultant, Property Recoveries
Your Role
We currently have multiple 12-month Fixed Term opportunities available to join our Property Recoveries team. As a Consultant in Property Recoveries, you'll manage pre-litigated recovery claims where a third party is liable for damage to our customers' property. These claims span across policies such as Building, Contents, Landlord, SME Business, Residential Strata, and more. You'll investigate incidents like vehicle impacts, tree damage, product failures, and water-related losses—ranging from minor damage to major rebuilds.
You'll be responsible for identifying liable parties, determining the appropriate recovery approach, and pursuing resolutions that balance commercial, customer, and legal considerations.
Key Responsibilities
* Manage a portfolio of property recovery claims from initiation to resolution.
* Issue tailored written demands to third parties, clearly outlining liability based on the unique facts of each case.
* Conduct outbound calls to third parties and insurers to pursue recoveries.
* Review technical reports (e.g., building, plumbing, electrical) to assess liability.
* Confirm quantum by matching quotes to invoices and verifying documentation of damage.
* Use internal and external tools to locate contact and insurance details.
* Negotiate and resolve disputes regarding liability and quantum.
The roles are open nationwide, with successful candidates enjoying flexibility to work from home after training. Please note it is compulsory to attend your local IAG office at a minimum once a week after training.
Training period is 4 weeks and may be a combination of onsite and virtual training. The start date is flexible for the right candidate.
Applications close 11th September 2024, unless filled prior.
Please note: To work from home, you will need high-speed internet and a private home office setup.
About You
To be successful in the role, you will need:
* Previous experience within Insurance Recoveries, Settlements, and/or Liability roles.
* Strong written and verbal communication skills, including referencing legal principles.
* Negotiation and dispute resolution skills.
* Attention to detail and good time management.
* Ability to manage inbound and outbound call volumes.
* Comfort with adapting to new systems and processes.
Make sure to discuss all internal applications with your current manager before applying. Your eligibility for secondment opportunities depends on your current manager's approval. If your application proceeds to reference check, your current manager will be contacted.
About Us
IAG is the largest general insurance group in Australia and New Zealand. We're also a hub for climate change experts, a tech and research facility, and a centre of resilience design. We support our customers in their moments of greatest need through advocacy, community support, and innovative solutions.
Our brands include NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance. Together, they turn our purpose of making your world safer into action by helping, supporting ambitions, and making insurance accessible.
We value diverse perspectives shaped by life experiences, cultures, and passions. We foster career growth, community connection, and inclusivity. We are guided by the voices of Aboriginal and Torres Strait Islander peoples, working on Indigenous-led solutions for growth, resilience, and meaningful change.
We are committed to social issues, sustainability, women in leadership, Indigenous empowerment, and creating inclusive workplaces. We do this because we're ready for you.
All This Shows Up In What We Offer
* Grow your financial future with 13% superannuation as standard.
* Access up to 50% off personal insurance, including home and motor.
* Be part of a net-zero business by 2050.
* Join great employee network communities.
* Grow your career through dynamic secondments.
We're ready for you. Apply today.
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