Join to apply for the Front Office Receptionist | Guest Service Agent role at RACV
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Join to apply for the Front Office Receptionist | Guest Service Agent role at RACV
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* Generous employee benefits & discounts on RACV products & 10 resorts
Great Things Start Here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
An exciting opportunity has become available for a part-time Front Office Receptionist, to join our rooms division team in our luxurious 5 star resort. Based at the front office reception desk, you will welcome guests with a warm and friendly smile and to deliver exceptional customer service.
Full availability and flexibility is required to work a rotating roster on various shifts between 6am-11pm, inclusive of evenings, weekends & public holidays. Eg shift times may be 6.30am-2.30pm & 2.30pm-10.30pm.
This could be just the right role for you?
In this customer service facing role, you'll assist guests with their bookings, stay and reservations needs from the moment they arrive and to when they leave. Reporting to the Duty Manager, your key responsibilities for the role include:
* Facilitate guest check ins & check outs and provide information to guests about accommodation, rates and amenities
* Complete pre-arrival checks, follow up late arrivals or cancellations
* Maintain records, emails, respond to phone enquiries and provide solutions to special requests
* Maximize accommodation bookings by upselling/upgrading, cross sell & upsell products & services
* Assist with lobby shop sales, process payments, maintain records and accurately collect, receipt, and record all monies
* Process reservations information with accuracy, monitor room blockings, report pick up, VIP & upgrade accommodation
* Communicate effectively with other departments to ensure guests needs are met
What you'll need to be successful
* Full availability and flexible to work shifts on a rotating roster between 6am-11pm including evenings, weekends & public holidays
* Experience in customer facing front office reception role in 4-5 star hotel/resort
* A friendly professional manner with a positive attitude and can work well in a team environment
* Excellent administration, MS Office applications, verbal and written communication skills
* Attention to detail, efficient time management skills and ability to problem solve
* Hold or be eligible to obtain a Qld Working with Children Check Blue Card
* Excellent personal presentation
We are Offering
* Competitive salary + penalties evenings, weekends & public holidays
* Generous employee benefits & discounts on RACV products & 10 resorts
* Healthy team culture + employee of the month awards & recognition
* Training, development and career progression opportunities
* Laundered uniform
* Complimentary parking onsite
The RACV difference
Be part of a team who cares. Back your ambition and find a new career with RACV.
Application process
You can learn more about the RACV at
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.
Submit your CV via the link below.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Part-time
Job function
* Job function
Customer Service
* Industries
Hospitality and Hotels and Motels
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