Job Description
Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver client solutions effectively.
Key Responsibilities
1. Bridging the gap between project and support teams through techno-functional expertise:
* Drive end-to-end processes for new business implementation projects, from requirement management to deployment.
* Assess feasibility of change requests and provide optimal solutions with clear timelines.
* Support new business implementations by building systems from scratch.
* Assist solutioning teams in architecture, coding, testing, and deployment.
* Understand and implement functional and technical designs on ERP systems.
* Customize, extend, or modify existing products through coding and testing.
* Translate business requirements into ERP solutions and implement them.
* Develop code adhering to standards and decide on implementation methodologies.
* Provide ongoing product support and resolve technical issues.
* Create automation tools to optimize processes.
* Balance technical and functional project requirements and advise clients accordingly.
* Support on-site and off-site teams with necessary details.
* Skill Upgradation and Competency Building:
* Complete internal certifications and exams to upgrade skills.
* Attend training and seminars to enhance domain knowledge.
* Publish papers, articles, and case studies on the intranet.
Performance Parameters
* Customer project contributions: quality, SLA adherence, ticket resolution, problem solving, change requests, customer satisfaction.
* Process automation: optimization and reduction of steps or tickets.
* Skill development: trainings, certifications, publications.
Join Our Vision
We are building a modern Wipro, an end-to-end digital transformation partner. We value reinvention—of yourself, your career, and your skills—and encourage continuous evolution. We welcome applications from people with disabilities.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industry: IT Services and IT Consulting
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